Fairmont Jasper Park Lodge Seasonal Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel in Jasper, Alberta, is looking for a seasonal Front Desk Agent to provide an exceptional experience for guests. This role involves welcoming guests, managing inquiries, and maintaining Front Desk operations. Ideal candidates should have customer service experience and familiarity with hospitality settings. This position offers competitive pay and several employee perks, including subsidized accommodation and discounts on services.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program

Access to wellness platform

Discounts at resort outlets

Colleague Lifestyle Program

Qualifications

• Related work experience in hospitality/front office.
• Strong customer service background required.
• Previous Property Manager experience is an asset.

Responsibilities

• Welcome, check-in and check-out guests.
• Handle phone calls and guest messages.
• Assist guests regarding hotel facilities.
• Maintain Front Desk supplies and balance postings.

Skills

Customer service

Communication skills

Organizational skills

Microsoft applications

Job description

Fairmont Jasper Park Lodge Seasonal Front Desk Agent

(Seasonal, August to November) ACCOR Jasper, AB

Starting Rate of Pay: $20.22/hr CAD

Job type: Temporary, Full-time | Location: Jasper, AB

Overview

As a Guest Services Agent with Fairmont Jasper Park Lodge, you provide a warm and welcoming experience for our guests. In this role you will support the hotel by:

Responsibilities

• Welcome, check-in and check-out guests
• Promptly and pleasantly handle phone calls and guest messages
• Efficiently handle all guest queries and requests
• Assist guests regarding hotel facilities in an informative and helpful way
• Maintain Company issued float and ensure accurate balance postings for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times

Qualifications

• Related work experience in the hospitality/Front office asset
• Customer service experience required
• Previous Property Manager experience asset
• Microsoft applications experience required
• Excellent organizational, written and verbal communication skills

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts at the resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Colleague Lifestyle Program access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]