front desk agent

iHotel and Conference Centre Red Deer; Red Deer; On-site; CAD 30,000 - 45,000; Full time

Job summary

A local hotel in Red Deer is seeking individuals for a permanent position. Responsibilities include registering guests, resolving complaints, and maintaining room inventory. The ideal candidate will have a high school diploma and some experience in a customer service role. The position requires proficiency in English and involves working 30 to 40 hours per week.

Qualifications

• Experience in hotel or customer service environments is an asset.

Responsibilities

• Investigate and resolve complaints and claims.
• Register guests and assign rooms.
• Process reservations and cancellations.

Education

Secondary (high) school graduation certificate

Job description

Education : Secondary (high) school graduation certificate

Experience : Experience an asset

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 40 hours per week