Pyramid Lake Lodge Jasper AB Front Desk Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 45,000 - 55,000; Full time

Job summary

A hospitality organization in Jasper is seeking a Front Desk Supervisor to oversee operations at Pyramid Lake Lodge. This role requires strong leadership and communication skills to ensure a positive experience for guests and staff. Candidates should have 2-5 years of hotel experience and demonstrated problem-solving abilities. Full-time position with excellent benefits and the opportunity to work in a stunning natural setting.

Benefits

Full benefits including medical, dental, and vision

Discounted or free food

Free access to Pursuit attractions

Discounted hotel stays

Access to mental health resources

Opportunities for career growth

Qualifications

• 2 to 5 years of hotel experience with employee recognition and training.
• Must have excellent interpersonal and guest relation skills.
• Must consent to a criminal record check.

Responsibilities

• Oversee daily operations of the Front Desk.
• Ensure guest experience meets high standards.
• Conduct employee reviews and recognize staff.

Skills

Organizational skills

Communication skills

Problem solving

Interpersonal skills

Attention to detail

Time management

Education

Post-secondary education or equivalent work experience

Tools

Microsoft Office

Job description

Pyramid Lake Lodge Jasper AB Front Desk Supervisor

Overview

• Role: Front Desk Supervisor


• Location: Pyramid Lake Lodge, Jasper, AB


• Employer: Pursuit Collection


• Job type: Full-time


• Shift: Morning shift

Benefits

• Full benefits including medical, dental, vision; RRSP matching


• Discounted or free food


• Free access to Pursuit attractions for staff and family, send a friend at half the price


• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences


• Work in a dynamic, culturally diverse team from around the globe


• Access to subsidized mental health and wellness resources


• Opportunities for career growth or future work at other Pursuit locations


• Access to one of the world’s most beautiful and iconic National Parks

Responsibilities

This role will oversee the daily operations of the Front Desk at Pyramid Lake Lodge. The Front Office Supervisor will ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices. The Front Office Supervisor will report directly to the Hotel Manager. This position will act as the “on the floor” daily leadership for the Front Desk Team, ensuring delivery on key performance areas. Accompanying this responsibility will be a focus on Operational Excellence, employee retention, communication, training and development, setting service standards and consistencies, as well as the further development of our hospitality culture. Attention to detail/effective communication skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.

• Represent Pursuit BJC professionally in all communications relating to clients/guests, suppliers, products and co-workers; this includes telephone conversations, email, letters, etc.


• Ensure that all service expectations, standards and qualities are met and exceeded on a continual basis, providing employee coaching and direction as required.


• Conduct employee reviews; actively seek opportunities to recognize staff and assist in the creation and adoption of employee recognition program or events.


• Monitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.


• Ensure payroll is reviewed weekly and submitted on time for all payroll periods.


• Work with Hotel Manager to create schedule and training plan for front desk agents.


• Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00am-3:00pm), afternoon (3:00pm-11:00pm), and overnight (11:00pm – 7:00am).


• Supervise the activities of agents and report issues to the hotel manager for review and investigation.


• Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.


• Provide team with tools and training to handle guest concerns and complaints in a consistent manner.


• Ensure all staff are thoroughly familiar with the hotel’s emergency procedures, and in a state of preparedness for any emergency.


• Anticipate the needs of department leaders, staff and arriving, and in-house guests.


• Enforces Pursuit policies, work standards, and accompany Hotel Manager for disciplinary procedures.


• Review wedding and tour group reservations and coordinate with other departments to ensure a seamless arrival and departure experience for the guests.


• Coordinates staff events and development opportunities with the Hotel Manager.


• Other duties as assigned.

Qualifications

• Post-secondary education or equivalent in work experience


• 2 – 5 years hotel experience including recognition, and employee training


• Strong organizational, communication skills & proven strength in Problem Solving and ability to make decisions


• Flexible (ability to work varying hours/days as business needs dictate)


• Must have excellent interpersonal and guest relation skills


• Able to identify and act upon safety concerns


• A proven record as a team leader/motivator who works well under pressure, possesses strong attention to detail and time management skills


• 2nd Language (especially French) an asset


• Computer proficient – Microsoft Office


• Must meet the Organization grooming and appearance standards


• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check


• Standard First-Aid or higher an asset

Work Environment

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!


• Independent. You’ll spend your days in and around national parks.


• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi


• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

Legal and Equal Opportunity

Relocation to the area and the legal ability to work in Canada is required.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.