Front Desk & Guest Services Representative

Larga Ltd.; City of Leduc; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare lodging service provider in Alberta is seeking a compassionate Patient Services Representative. You will welcome guests, provide support, and ensure safety during their stay. The ideal candidate has experience in customer service, strong interpersonal skills, and is organized. Benefits include medical coverage after three months and a supportive team culture.

Benefits

Full Benefits

Company RRSP Contributions

Wellness Credits

Discounted Staff Meals

Supportive Team Culture

Qualifications

• 1-2 years of experience in a customer service or administrative role.
• Strong interpersonal skills and a calm, compassionate presence.
• Excellent judgment, with ability to escalate when necessary.
• Self-motivated and organized in a fast-paced setting.

Responsibilities

• Welcome and orient guests to the facility.
• Provide consistent professional customer service.
• Coordinate transportation for guests.
• Monitor guest safety after hours.
• Attend safety and team meetings.

Skills

Customer service experience

Interpersonal skills

Judgment and decision-making

Confidentiality

Self-motivation and organization

Fluent in English

Tools

Microsoft Office

Job description

Schedule: Full-time | Monday to Friday | 3:00 PM to 11:00 PM

Be the heart of a home away from home.

At Larga, we provide compassionate lodging and care to guests from the Northwest Territories and Nunavut traveling to Edmonton for medical treatment. Our Patient Services Representatives (PSRs) are the first and last face our guests see — offering a warm welcome, reliable support, and a reassuring presence throughout their stay.

If you’re someone who thrives in fast-paced, guest-facing roles, values respectful teamwork, and brings empathy to everything you do — we want to meet you.

What You’ll Do

• Welcome and orient guests to the facility, policies, and routine; help them feel at home
• Provide consistent, professional customer service to guests and their escorts
• Coordinate transportation: ensure guests are ready for appointments, liaise with dispatch, and support last-minute travel changes after hours
• Respond to emergencies by contacting EPS, ambulance, or on-call leadership as needed
• Manage room charts and logs: arrivals, discharges, guest movements, trip sheets, and admissions
• Answer phones, distribute mail, maintain guest key system, and back up the Larga computer system
• Ensure front desk and common areas are clean and organized: light tidying, vacuuming, and garbage removal
• Monitor guest safety after hours and assist in enforcing rules discreetly and respectfully
• Tag and report broken equipment, unsafe items, or unusual incidents
• Arrange travel accommodations after hours
• Support guest service departments by covering Patient Care Coordinators during vacation/sick time
• Complete timesheets, admin tasks, and contribute to the communication log
• Attend safety and team meetings and follow all Larga policies and procedures
  
  

What We’re Looking For

• 1–2 years of experience in a customer service or administrative role
• Strong interpersonal skills and a calm, compassionate presence
• Excellent judgment, with the ability to make quick decisions and know when to escalate
• Ability to maintain confidentiality and professionalism in emotionally sensitive situations
• Self-motivated, organized, and capable of prioritizing in a fast-paced setting
• Fluent in English (written and verbal)
• Must pass an annual medical exam and Vulnerable Sector Check
• Able to work rotating schedules including evenings and weekends
  
  

Preferred (but Not Required)

• Knowledge of Indigenous cultures and/or languages
• Previous experience supporting guests in sensitive situations (such as de-escalation, conflict resolution, or crisis management)
• WHMIS, Emergency Response, Fire Extinguisher, First Aid/CPR, Non-Violent Crisis Intervention
• Familiarity with regional travel policies
• Microsoft Office (Word, Excel, Forms)
• Nomadis
• Outlook
  
  

What We Offer

• Full Benefits – Medical, dental, and vision after 3 months
• Company RRSP Contributions – We invest in your future after 6 months
• Wellness Credits – For your physical and mental well-being
• Discounted Staff Meals – Enjoy fresh, home-style meals at a reduced rate
• Supportive Team Culture – You’ll never face a challenge alone
• Meaningful Work – Make a difference for people navigating medical travel far from home
  
  

Our Values

• Authenticity – Be real. Act with integrity.
• Courage – Do what’s right, even when it’s hard.
• Kindness – Act with care and compassion.
• Tradition – Honour our roots and respect Indigenous ways.
  
  

If you're ready to bring warmth and professionalism to a role that truly matters, apply today.

Your voice and compassion will help our guests feel safe, respected, and supported — every step of the way.