Jasper AB Columbia Icefield Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality group in Canada is seeking a Front Desk Agent for its location in Jasper, AB. The ideal candidate must have strong guest service skills, cash handling experience, and an Alberta Pro Serve Certification. Responsibilities include educating guests, handling check-ins/outs, and ensuring efficient communication. The role requires flexibility in working hours, including mornings and nights, as well as the ability to lift up to 50 pounds. This position offers the chance to experience the beauty of the Canadian Rockies.

Qualifications

• Enjoy working autonomously and independently.
• Guest service-oriented mindset and enjoys working in a team environment.
• Able to lift 50 pounds.

Responsibilities

• Educate guests on Pursuit Attractions.
• Provide a professional check-in and check-out process.
• Coordinate efforts to accommodate guest requests.

Skills

Guest service skills

Cash handling

Organization and time management

Education

Alberta Pro Serve Certification

Tools

Maestro

Expedia

Booking.com

Wizard

Job description

Jasper AB Columbia Icefield Front Desk Agent

Pursuit Collection, Jasper, AB — From $18 per hour • Seasonal, Full-time • Nights as needed; Evenings as needed. Location: Jasper, AB.

Responsibilities

• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Provide a professional, friendly and efficient check-in and check-out process
• Answering and directing Columbia Icefield and GVL phone calls and emails
• Coordinating efforts to accommodate guest requests
• Knowledge of Maestro, Expedia, Booking.com, Wizard
• Maintaining cleanliness of GVL Lobby and Moraine Lounge
• Maintaining inventory and ordering of GVL office supplies
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

Qualifications

• Enjoy working autonomously and independently
• Current Alberta Pro Serve Certification (Required)
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Previous cash handling, hotel front desk, hotel night auditing experience, assets
• Guest service-oriented mindset and enjoys working in a team environment
• Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Enjoy working with a team in a busy, fast-paced environment
• Exceptional guest-service skills and a friendly, approachable, interactive nature
• Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
• Very important: must be flexible to work mornings, evenings or night shifts as required
• Meets the Pursuit grooming policies and standards

Work Environment

• Beautiful and inspiring location in the Canadian Rockies, with scenery and wildlife
• Fun: team events and collaboration with a global team
• Independent and Remote: work around our properties
• Busy: physical requirements including walking, stairs, bending, reaching, lifting up to 50 pounds (with assistance)
• Team-oriented: we work together to succeed

Equal Opportunity and Accommodations

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.