Fairmont Jasper Park Lodge Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Jasper, Alberta is looking for a Front Desk Agent. In this seasonal role, you will provide excellent guest services, which include welcoming and checking in guests, handling inquiries, and ensuring the front desk is well-stocked. Candidates should have experience in hospitality and strong customer service skills. The position starts at $20.22/hr CAD.

Qualifications

• Related work experience in the hospitality industry is an asset.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Welcome, check-in and check-out guests.
• Handle phone calls and guest messages promptly.
• Assist guests with queries and requests.

Skills

Customer service experience

Organizational skills

Communication skills

Microsoft applications

Job description

Fairmont Jasper Park Lodge Front Desk Agent

(Seasonal, June to November) Fairmont Jasper Park Lodge, 1 Old Lodge Rd, Jasper, AB T0E 1E0

Starting Rate of Pay: $20.22/hr CAD

As a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests. In this role you will support the hotel by:

• Welcome, check-in and check-out guests


• Promptly and pleasantly handle phone calls and guest messages


• Efficiently handle all guest queries and requests


• Assist guests regarding hotel facilities in an informative and helpful way


• Maintain Company issued float and ensure accurate balance postings for each shift


• Ensure that the Front Desk is appropriately supplied and stocked at all times

Qualifications

• Related work experience in the hospitality/Front office asset


• Customer service experience required


• Previous Property Manager experience asset


• Microsoft applications experience required


• Excellent organizational, written and verbal communication skills

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.