Front Desk Manager

JRoss Recruiters; Kamloops; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hospitality recruitment firm in Kamloops is seeking a proactive Front Office Manager to oversee front desk operations and enhance guest satisfaction. The ideal candidate will lead a dynamic team, manage daily operations, and liaise effectively with various departments. Experience in hospitality leadership is essential. This role offers competitive compensation and opportunities for career growth in a picturesque location.

Benefits

Competitive compensation

Benefits package

Career advancement opportunities

Collaborative workplace culture

Qualifications

• Proven hospitality leader with front office or guest services management experience.
• Thrives in a fast-paced environment while remaining calm and approachable.
• Excellent communicator and motivator who leads by example.

Responsibilities

• Lead, train, and inspire the front office team to deliver exceptional guest service.
• Oversee daily front desk operations including check-in, check-out, and guest inquiries.
• Monitor guest feedback and implement initiatives to enhance satisfaction scores.

Skills

Hospitality leadership

Front office management

Guest service

Tech-savvy

Job description

Lead, train, and inspire the front office team to deliver exceptional guest service.

Oversee daily front desk operations including check-in, check-out, reservations, and guest inquiries.

Ensure compliance with brand standards, service protocols, and financial controls.

Monitor guest feedback and implement initiatives to continually enhance satisfaction scores.

Collaborate with housekeeping, maintenance, and food & beverage teams to ensure seamless operations.

Manage scheduling, payroll, and departmental budgets effectively.

Handle escalated guest issues with professionalism and empathy.

Contribute to the development and implementation of hotel policies and procedures.

Requirements

A proven hospitality leader with front office or guest services management experience.

Someone who thrives in a fast-paced environment while remaining calm and approachable.

A communicator and motivator who leads by example.

Tech-savvy and experienced with hotel systems, with an eye for efficiency and innovation.

Above all, a service-driven professional who understands that hospitality is about people first.

Familiarity with Marriott service standards and brand expectations is a strong asset.

Corporate Culture

The chance to join a respected hospitality brand with opportunities for career advancement.

A competitive compensation and benefits package designed to support both professional and personal well-being.

A supportive, collaborative workplace culture where passion for hospitality is celebrated.

The opportunity to live and work in Kamloops—surrounded by natural beauty, outdoor adventure, and a community that blends small-city charm with big opportunities.

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