Front Desk Agent Jasper AB Pyramid Lake Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality company in Jasper, AB, is looking for a seasonal Front Desk Agent. This role involves providing excellent customer service, managing check-ins and check-outs, and assisting guests with inquiries. Candidates should possess strong organizational skills and previous experience in the hospitality industry. Lifting up to 50 pounds is required, along with flexibility to work various shifts.

Benefits

Free access to Pursuit attractions

Discounts on hotel stays

Access to mental health resources

Qualifications

• Ability to work autonomously with time management.
• Previous hotel front desk or night auditing experience preferred.
• Ability to lift up to 50 pounds.

Responsibilities

• Educate guests on Pursuit Attractions.
• Provide a friendly check-in and check-out experience.
• Resolve guest complaints and maintain cleanliness.

Skills

Organization skills

Guest service orientation

Cash handling experience

Attention to detail

Creative problem-solving

Tools

Maestro

Retail Pro

Booking.com

Job description

Front Desk Agent – Pyramid Lake Lodge, Jasper, AB

Pursuit Collection | Jasper, AB

Salary: $18 per hour • Seasonal, Full-time

Shifts: Nights as needed; Evenings as needed

Overview

Pursuit Collection is seeking a Front Desk Agent for Pyramid Lake Lodge in Jasper, AB. The position is seasonal, full-time, paying $18 per hour. Shifts may include nights and evenings as needed.

Responsibilities

• Educate guests on Pursuit Attractions and guide them through the purchasing process.
• Provide a professional, friendly, and efficient check-in and check-out experience.
• Answer and direct Pyramid Lake Lodge phone calls and emails.
• Coordinate efforts to accommodate guest requests.
• Maintain knowledge of Maestro, Retail Pro, Expedia, Booking.com.
• Maintain cleanliness of the lobby and retail inventory.
• Maintain inventory and ordering of PLL office supplies.
• Operate the point of sale system with accuracy and efficient handling of cash, credit cards, and cash-out forms.
• Communicate with co-workers and management, forwarding observations and comments in a timely fashion.
• Uphold the high standard of environmental stewardship expected for all employees.
• Resolve guest complaints and refer to Hotel Manager or Front Desk Supervisor as required.
• Learn the Emergency Response Manual thoroughly.
• Assist the guest experience team with rentals when needed.
• Other duties as assigned.

Qualifications

• Ability to work autonomously; strong organization and time management skills; a passion for making a difference for each guest and employee.
• Previous cash handling, hotel front desk, or hotel night auditing experience preferred.
• Guest-service oriented mindset and ability to work in a team environment.
• Ability to think creatively with quick, thoughtful judgement and a positive attitude.
• Attention to detail, speed, consistency, and follow-through; ability to work under minimal supervision.
• Ability to lift up to 50 pounds.
• Flexible to work mornings, evenings, or nights as required.
• Meets Pursuit grooming policies and standards.

Work Environment

Beautiful, lakeside location in the Canadian Rockies with opportunities to meet team members from around the world. You’ll experience a physical work environment with walking, stairs, bending, and lifting (up to 50 pounds with assistance). The team collaborates and adapts to company needs.

Perks & Benefits

• Join an inclusive, global team and make life-long connections.
• Free access to Pursuit attractions and 50% off for friends.
• Discounts on hotel stays, dining, and retail.
• Access to subsidized mental health and wellness resources.

EEO Statement

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. We are working to eliminate barriers for applicants and team members from equity-deserving groups.

How to apply

If you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. Only applicants selected for further consideration will be contacted.