Decore Hotels Jasper AB Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel in Jasper is seeking a Front Desk Agent to provide exceptional customer service and manage guest interactions. Responsibilities include handling arrivals and departures, managing reservations, and addressing guest inquiries. Candidates should have at least one year of customer service experience, strong communication skills, and a high school diploma. This role offers competitive pay and benefits in a picturesque location within the Canadian Rockies.

Benefits

Competitive wages

Medical/dental insurance

On-site gym

Staff discounts

Qualifications

• Minimum 1 year customer service experience.
• Fluency in English is essential; a second language is an asset.
• Previous front desk or guest services experience is preferred.

Responsibilities

• Handle all arrivals and departures efficiently.
• Manage reservations via various channels.
• Address guest requests and inquiries professionally.

Skills

Customer service

Communication skills

IT proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

Decore Hotels Jasper AB Front Desk Agent

Decore Hotels Jasper, ABFrom $17 an hour - Full-time Job detailsPayFrom $17 an hourJob typeFull-timeShift and schedule8 hour shiftOvertimeWeekends as neededHolidaysLocationJasper, ABBenefitsPulled from the full job descriptionVision careDental careLife insuranceOn-site gymExtended health careCompany eventsFull job descriptionJob Title: Front Desk AgentLocation: Jasper, AlbertaLive in the breathtaking wilderness of the Canadian Rockies.Imagine waking every morning to the crisp mountain air, the sound of flowing waters, and nature’s melody — therapeutic and rejuvenating. Come paint, photograph, or write about your experience. Not much for artistry? Snowboard or ski a newly powdered run, camp backed against a pristine lakeshore, hike the dense greenery, or scale a mountain to its top. Create unbelievable memories and form lifelong friendships while enjoying a shared living experience.Come work with us — Decore Group, Maligne Lodge, Tonquin Inn, & WickedCup, nurtures team members by promoting a professional environment filled with creativity, teamwork, respect, and fun.Front Desk Agents are the face of the hotel and are often the first and last interaction a guest has with the business. Therefore, it’s essential that you take every opportunity to make our guests' stay with us, and their time in Jasper, as enjoyable and memorable as possible.What the position looks likeAs a Front Desk Agent your duties will include, but are not limited to:· Handling all arrivals and departures in a fast, efficient, and friendly manner· Taking and managing reservations by telephone, email and third party· Dealing with guest requests, inquiries, and complaints swiftly and professionally· Working collaboratively across departments to ensure the best possible guest experience.· Maintaining a constant focus on providing the best experience possible for our guests· General administrative and clerical duties including basic accounting, data entry, cash handling, filing, photocopying and shredding.· Thorough understanding of hotel policies, procedures, rates, and packages· Offering advice and guidance on local attractions and amenities to guestsWhat we require from you· Minimum 1 year customer service experience· Valid work permit, permanent residence status or citizenship and currently residing in Canada· Basic proficiency in IT equipment and Microsoft Office· Excellent written and verbal communication skills· Fluency in English is essential, and a second language would be an asset· Strong focus on providing and contributing to an exceptional guest experience· High school diploma or equivalent· Previous front desk or guest services experience an asset· Must be prepared to work early, late and weekend shifts of 8 hoursBenefits:Competitive wagesSeasonal completion bonusTeam member discountsMedical/dental insuranceLife insuranceCorporate eventsUse of amenities, including gym and poolFamily ratesActivity & fitness programEducation & training opportunitiesRefer a friend bonusDesignated vacation scheduleSubsidized accommodationWork conditions:Permanent, full-timeIn personShift work, holidays, and overtimeAbility to withstand climate conditions, if applicableRequirements:Previous experience preferredValid work visa/permit, permanent residence status, or Canadian citizenshipDoes not require sponsorshipCriminal Record CheckInstructions & Contact info:Send resume, 3 pages or less, to:Email: [e-mail] through role posting linkNO PHONE CALLS or IN-PERSON DROP-OFFSPreference will be given to those with previous experience. Only those selected will be contacted for an interview.Your interest in working with Decore Group is greatly appreciated.Job Type: Full-timePay: From $17.00 per hourBenefits:Company eventsDental careExtended health careLife insuranceOn-site gymVision careAbility to commute/relocate:Jasper, AB: reliably commute or plan to relocate before starting work (preferred)Application question(s):If hired, you understand the staff accommodation is single occupancy and not intended for families/spouses.Experience:Front desk: 1 year (required)Work Location: In person

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.