Customer Support jobs in United Kingdom

Position Overview

The Account Executive is responsible to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing, and presenting proposals, and ensuring the successful delivery of Encore’s services. The Account Executive performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician. Following the sale, the Account Executive performs a support role in client interactions. This position reports to the Sr. Director – Production and Venues.

Key Job Responsibilities

Business Development

• Know the market well to find, qualify, and convert prospects into confirmed business.
• Develop creative solutions to drive business growth.
• Actively build and maintain a pipeline of ongoing opportunities & leads.
• Mine existing customers for other opportunities and revenue.
• Explore partnership opportunities with a variety of event industry suppliers and groups.
• Partner with clients to have an absolute understanding of their event goals.
• Build rapport / relationship with clients to understand their event pain points.
• Plan, document, and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM.
• Attend and document a minimum of 8 sales calls (client meetings with a specific plan on how the meeting can advance the sales cycle / business) per month (documented in Salesforce CRM).
• Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event.
• Develop and propose solutions that achieve client goals.
• Qualify leads from various sources including website, marketing campaigns and other team members.
• Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise.
• Establish solid relationships and trust with existing clientele.

Client Management

Project Oversight

General

Job Qualifications

Competencies

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.