Bilingual Customer Support Pro — Remote (Spanish/English)

Owner; Remote; CAD 27,000 - 32,000; Full time

Job summary

A leading AI growth system provider is hiring a Customer Support Representative. This role requires fluent Spanish and English skills to assist restaurant owners with questions and problems. You'll manage a high volume of inquiries via calls, messages, and emails, aiming for exceptional customer satisfaction. The position is fully remote, offering flexibility in hours, including weekends. Candidates with customer support experience at software companies and knowledge of restaurant operations are preferred. Enjoy benefits like comprehensive health coverage and unlimited PTO.

Benefits

Comprehensive health coverage

Unlimited PTO

Flexible work hours

Qualifications

• Proven experience in customer support, ideally in a software setting.
• Excellent spoken and written communication in both Spanish and English.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries through various channels.
• Maintain a customer satisfaction level over 90%.
• Log interactions and activities using Salesforce.

Skills

Fluent Spanish

Fluent English

Customer-facing support experience

Attention to detail

Time management skills

Tools

Salesforce

Telephony systems

Job description

A leading AI growth system provider is hiring a Customer Support Representative. This role requires fluent Spanish and English skills to assist restaurant owners with questions and problems. You'll manage a high volume of inquiries via calls, messages, and emails, aiming for exceptional customer satisfaction. The position is fully remote, offering flexibility in hours, including weekends. Candidates with customer support experience at software companies and knowledge of restaurant operations are preferred. Enjoy benefits like comprehensive health coverage and unlimited PTO.