Customer Service Representative

Handyman Connection of Victoria; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local home repair company is seeking a Client Care Representative in Victoria/Esquimalt. The role involves providing excellent customer support, scheduling appointments, and managing office tasks in a busy environment. Ideal candidates should have 3-5 years of experience in customer service or administration and possess strong communication and organizational skills. A positive attitude and the ability to make decisions independently are essential for success in this family-oriented workplace.

Benefits

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Vision insurance

Qualifications

• 3–5 years of experience in customer service or office administration
• Strong communication skills (phone and written)
• Good Microsoft Office and computer skills
• Ability to stay organized and self-directed
• Positive attitude and willingness to pitch in

Responsibilities

• Provide friendly and professional customer support
• Schedule appointments and coordinate projects
• Manage billing, follow‑ups, and office tasks
• Prioritize multiple tasks in a fast‑paced environment
• Use good judgment to resolve issues independently

Skills

Customer service expertise

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

Positive attitude

Job description

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance

Client Care Representative (Full-Time) – Victoria/Esquimalt

Handyman Connection of Victoria is a well-established, locally owned family business providing home repair and renovation services across Greater Victoria. We are growing and looking to add a Client Care Representative to support our office, customers, and team of skilled craftsmen.

We’re looking for someone who is not only excellent with customers, but also comfortable making independent decisions and keeping things moving when management is busy or off‑site. If you enjoy being the “go-to person,” this role is for you.

What You’ll Get

• $23–$25/hour starting wage (based on experience)
• Benefits after probation
• Supportive training and onboarding
• Positive, family‑oriented workplace
• Consistent daytime schedule (no evenings or weekends)

What You’ll Do

• Provide friendly and professional customer support
• Schedule appointments and coordinate projects
• Manage billing, follow‑ups, and office tasks
• Prioritize multiple tasks in a fast‑paced environment
• Use good judgment to resolve issues independently

What You Bring

• 3–5 years of experience in customer service or office administration
• Strong communication skills (phone and written)
• Good Microsoft Office and computer skills
• Ability to stay organized and self‑directed
• Positive attitude and willingness to pitch in

If you live in Victoria, Esquimalt, View Royal, or Saanich and enjoy working in a busy but friendly office, we’d love to hear from you!