Bilingual Client Service Specialist- January 2026 1

Tangerine Bank; City of Moncton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian online bank is looking for a Bilingual Client Service Specialist in Moncton, NB. The role involves delivering top-notch service to clients through various channels, addressing their daily banking needs, and educating them on financial products. The ideal candidate is bilingual in English and French, possesses strong communication and problem-solving skills, and is eager to adapt to a dynamic work environment. This is a full-time role starting in March 2026 with a focus on inclusivity and empowerment.

Benefits

Access to online and in-person courses

Inclusive and diverse work environment

Tangerine benefits including pension programs

Qualifications

• Fluent in both English and French, with strong oral and written communication skills.
• Passion for providing exceptional client experiences.
• Ability to learn quickly and adapt to contact centre technology.

Responsibilities

• Provide friendly and professional service through various channels.
• Engage clients with their daily banking needs and recommend products.
• Educate clients about financial products and self-service channels.

Skills

Strong English and French communication skills

Problem solving capabilities

Time management skills

Adaptability to technology

Job description

Title: Bilingual Client Service Specialist- January 2026 1

Requisition ID: 245553

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Tangerine, we value diversity and what it brings to our teams and customer experiences.

You will be welcomed into our Tangerine family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.

Bilingual (French and English) Client Service Specialist - Tangerine

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

Is this role right for you? In this role you will:

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
• Please note this position is in office in Moncton, New Brunswick.
• Position Start Date: March 2026
• Position Status: Full-time (37.5 hours)
• Must be available to attend training in person, infull for a total for 11weeks.Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Strong English and French, both oral and written communication skills
• High curiosity to help meet clients’ needs and build solutions
• Passion for providing an exceptional client experience
• Strong problem solving and conflict resolution capabilities
• Ability to learn and adapt quickly to contact centre technology
• Strong time management and organizational skills
• Experience in retail, sales or other customer service environment is an asset

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.