Customer Support Manager — Hybrid HealthTech Growth

Maple; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading health tech company in Toronto is seeking a Manager, Customer Support. This key role will involve leading the support team, ensuring high-quality service for patients and providers, and improving operations. The ideal candidate should have over 5 years of experience in customer support, including people management. This position offers a competitive benefits package and a hybrid work model, aiming to create a supportive and effective workplace for all team members.

Benefits

Competitive benefits package

Health spending account

Wellness budget

Paid health Days

Retirement savings plan

Professional development budget

Qualifications

• 5+ years of experience in customer support or a related operational role.
• At least 3 years of people management experience.
• Strong judgment and problem-solving skills.

Responsibilities

• Lead the frontline team supporting patients and providers.
• Ensure timely and empathetic customer support.
• Analyze support metrics and improve workflows.

Skills

Customer Support Management

Data Analysis

Team Leadership

Communication Skills

Problem Solving

Tools

Zendesk

Salesforce

Intercom

Job description

A leading health tech company in Toronto is seeking a Manager, Customer Support. This key role will involve leading the support team, ensuring high-quality service for patients and providers, and improving operations. The ideal candidate should have over 5 years of experience in customer support, including people management. This position offers a competitive benefits package and a hybrid work model, aiming to create a supportive and effective workplace for all team members.