Technical Support & Customer Care Specialist — Day Shift

CemSites; Ganges; On-site; CAD 40,000 - 50,000; Full time

Job summary

A technology solutions provider in British Columbia is seeking a Customer Service Representative to offer customer support via phone, chat, and email. The ideal candidate will have over 2 years of experience in tech support and excellent communication skills. Responsibilities include troubleshooting technical issues and providing empathetic customer service. This position offers paid holidays and time off in a clean, climate-controlled environment with no travel required. Join a dedicated team that emphasizes customer satisfaction and innovative solutions.

Benefits

Paid Holidays

Paid Time Off

Qualifications

• 2+ years of customer/phone/chat support of software products and/or other computer technology.

Responsibilities

• Customer service via telephone, chat, and email.
• Troubleshooting technical problems for customers.
• Becoming experts in our products and services.
• Collaborating well to provide the best solutions to customer challenges.

Skills

Computer Skills

Strong Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

A technology solutions provider in British Columbia is seeking a Customer Service Representative to offer customer support via phone, chat, and email. The ideal candidate will have over 2 years of experience in tech support and excellent communication skills. Responsibilities include troubleshooting technical issues and providing empathetic customer service. This position offers paid holidays and time off in a clean, climate-controlled environment with no travel required. Join a dedicated team that emphasizes customer satisfaction and innovative solutions.