Customer Support à Canada

Position title: Relationship Manager

Location: Toronto - ON

Unit: Manager

PayMyTuition’s sales team is composed of product experts and leaders who bring solutions to educational institutions across North America.

Imagine a working environment where success is constantly in sight, where the desire to over perform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.

We’re looking for an ambitious Customer Relationship Manager to educate educational institutions with the products and services we offer - PayMyTuition. This role will require working continuously to reinforce our existing partnerships while providing and educating our client on new and disruptive technology.

The Customer Relationship Manager will work directly with existing partnerships and will be responsible for increasing client satisfaction, uncovering opportunities for new business, improving and maintaining retention, increasing client revenue while providing prompt and detailed problem resolution.

• Build existing relationships with important points of contact
• Create strategy for client accounts to maximize usage, advancement and revenue
• Present product offerings and solutions in a detailed, educational and an informative professional manner
• Seek to uncover new business with existing clients
• Be a driving force behind grown activities and strategies
• Maintain efficient and effective communication across numerous teams (Development, Operations, Sales, Support)

• BS/BA in Business, Marketing or Communications
• Experience in Higher-ed is a plus
• 2-3 years of sales experience or customer relationship management preferred but not required
• Experience with web applications (SAAS) preferred but not required
• High level written and verbal communications abilities
• Demonstration of project management skills and problem-solving abilities
• Experienced presentation abilities; ability to speak to high levels including senior executives
• Time management and organization skills with high attention to detail
• Outstanding analytical, interpersonal and planning skills
• Willingness to travel
• Ability to work alone along with being part of a team

Dealing with hundreds of educational institutions with a growing initiative, PayMyTuition is excited to consider new candidates that are looking to change the game in international payments.

Please forward your resume and cover letter outlining how your experience relates to our requirements to: employment@paymytuition.com, quoting 'Bilingual Customer Success Associate'