Customer Support jobs in Canada

ADI Global Distribution is hiring an Account Manager who will increase market share, uncover new opportunities, and drive the kind of sales that result in long-term customer relationships.

ADI, part of Resideo Inc., is North America’s leading wholesale distributor of security and low-voltage products. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we know thatour people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals that can help customers.

Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, and employee development.

• Increase Market Share by performing sales efforts to convert potential customers to ADI customers.
• Strengthen current customer relationships by supporting customer service efforts, conducting follow-up calls, educating customers about new product lines, and keeping abreast of new developments in the industry.
• Proactively drive market intelligence gathering, uncover growth opportunities, and deliver sales wins.
• Ensure positive relationships within the ADI organization to encourage team sales and create priority service for customers.
• Implement various customer training to drive sales growth in assigned territory.

• 2+ years of sales experience: CCTV, IP, AV technologies, Security, and Fire:
  • Successful track record of managing and selling in the security industry in a distribution model.
• Valid Driver’s License, clean motor vehicle history, and a driving record in good standing
• Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships
• Ability to learn quickly, process high call volume, and think outside the box
• Strong work ethic, do what it takes to get the job done approach while maintaining high business ethical standards
• Strong customer service, organization, and multi-tasking abilities
• Strong communication skills, both verbal and written
• Self-motivated, able to work independently without close supervision, and have a team mentality
• Proficient in Salesforce, Excel, Word, PowerPoint, and Outlook
• Ability to travel per business needs; up to 75%

• Significant experience in a Sales/Account Management related field
• Experience working with Freight, Telecom (data or cell), or Distribution
• Experience working at a Retail Office Supply storeis a plus
• Salesforce experience is a plus
• Experience working with high-value daily spending and a large product profile
• Experience with large product profiles
• Ability to influence at varying levels across the organization
• Ability to handle multiple priorities and navigate in a highly matrixed environment

• Competitive compensation with uncapped commission.
• Opportunity to learn the business of a leading distributor of security, AV, and low-voltage products serving more than 100,000 customers globally
• The typical base salary for this role, ranges from CAD $58,986 to $98,310 per year but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
• You are eligible to participate in a Sales Incentive Plan (SIP). This incentive is considered variable incentive pay. You can earn an annual sales incentive which is expressed as a percentage (53.85%) of your annual salary. This amount will be prorated based on your hire date. Attaining your sales targets will allow you to achieve 100% of your variable incentive pay. However, overdriving those targets will enable you to increase your variable incentive pay for the SIP performance period.