Customer service representative - Personal and commercial line Insurance

TEEMA Solutions Group; Markham; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance brokerage in Markham, ON, is seeking a motivated Mandarin/Cantonese Customer Service Representative to assist with personal and commercial insurance inquiries. The ideal candidate should have strong negotiation and customer service skills, a post-secondary education, and the ability to thrive in a hybrid work environment. Competitive salary and benefits, including bonus opportunities, are offered.

Benefits

Flexible hybrid working environment

Competitive salary

Bonus and commissions opportunities

Qualifications

• Strong proficiency in Mandarin or Cantonese is required.
• Experience in customer service, particularly in insurance, is preferred.
• Ability to meet and exceed performance targets consistently.

Responsibilities

• Assist customers with inquiries related to insurance policies.
• Meet performance targets set by management.
• Provide information on policy coverage and claims processes.
• Resolve customer complaints efficiently.
• Utilize CRM systems to track customer interactions.
• Identify upselling opportunities for additional products.

Skills

Mandarin

Cantonese

Customer service

Negotiation skills

Communication skills

Education

Post-secondary education

Job description

Mandarin/Cantonese Customer service representative - Personal and commercial line Insurance

CHAT Insurance

Full‑time

Hybrid | Markham, ON, Canada

Opportunity

Build and grow your P & C insurance career with us! Here at CHAT Insurance, we are committed to the growth and development of our brokers and employees. CHAT is one of the best large P & C insurance brokerages recognized by IBAO in 2023 and 2024 and has been proud of providing insurance solutions to consumers in Ontario for over 10 years.

We are seeking a motivated and detail‑oriented Insurance CSR to join our dynamic team. Both NEW and seasoned brokers are welcomed. The ideal candidate will possess strong negotiation skills and a passion for providing exceptional customer service.

Responsibilities

• Assist customers with inquiries related to personal and commercial insurance policies.
• Meet and exceed performance targets set by the management team.
• Provide accurate information on policy coverage and claims processes.
• Participate in ongoing training and development programs to enhance skills.
• Resolve customer complaints efficiently and effectively to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Utilize CRM systems to track customer interactions and follow‑ups.
• Collaborate with team members to improve service delivery and efficiency.
• Stay updated on industry trends and changes in insurance regulations.
• Identify opportunities for upselling additional insurance products to customers.
• Provide feedback to management on customer needs and service improvements.
• Keep current on underwriting rules and workflow processes.
• Actively participate in training initiatives.
• Participate in community marketing initiatives.

Experience / Qualifications

• Mandarin or/and Cantonese are required for this position.
• Post‑secondary education is required.
• RIBO license preferred.
• Proven experience in customer service, preferably in insurance sectors.
• Ability to meet and exceed performance targets consistently.
• Strong understanding of personal and commercial insurance policies.
• Excellent communication skills, both verbal and written.
• Ability to resolve customer complaints effectively and efficiently.
• Strong teamwork skills while being accountable for individual success.
• Proven ability to identify upselling opportunities with customers.

What’s in it for you? (Salary, Commissions & Benefits)

Enjoy the flexibility of a hybrid working environment in beautiful Markham, ON, Canada.

Receive a competitive base salary that reflects your skills and contributions.

Competitive compensation package with bonus and New Business Commissions opportunities.