Customer Success jobs in Canada

Handled, our client, is building modern technology for one of the most complex and underserved areas of the legal industry: mass torts. This is a high-volume, high-stakes space where firms rely on fragmented vendors, manual processes, and outdated systems. They’re creating the infrastructure that brings clarity, consistency, and technology to a market that hasn’t seen meaningful innovation in decades. They go to work every day motivated because they’re helping 10x the "good guys"—those fighting back against powerful corporations that have caused harm. They’re a small, ambitious team, backed and piloting with firms who see the need for a better way forward. Their mission is to bring clarity, consistency, and technology to a market that hasn’t seen meaningful innovation in decades.

This is their first Account Manager hire—a foundational role that will shape how they engage clients, deliver value, and scale customer success. You’ll own post‑sales relationships, ensure clients realize measurable value from their platform, and help define processes that will become the backbone of their growth. Your work will directly influence their product roadmap and client experience during a critical stage of expansion. If you love building, can navigate ambiguity, and want to make an impact, this is your opportunity.

• Own relationships: Manage and grow a portfolio of legal accounts, building trust and ensuring the right stakeholders are engaged at the right moments.
• Drive adoption: Lead onboarding and guide clients through their journey with Handled, elevating their experience and ensuring success.
• Translate needs into action: Act as the client advocate, clarifying workflows and pain points, and turning insights into structured feedback for our product team that reveals growth opportunities.
• Create structure: Establish clear cadences, follow‑ups, and account plans, pulling in internal partners to keep conversations moving and clients informed.
• Collaborate: Work closely with founders and product teams to align priorities and deliver value.
• Stay informed: Track industry trends, competitive technology, and client needs to guide conversations with confidence and context.

• Excellent written and verbal communication skills.
• Ability to thrive in the fast-changing environment of a startup.
• Ability to translate the ambiguous into structured insights.
• A proactive mindset that anticipates challenges, closes loops, and keeps stakeholders aligned.
• Familiarity with SaaS platforms; experience with CRM tools (HubSpot preferred).
• 3–5 years in account management, customer success, or client‑facing roles in SaaS (legal tech or fintech ideal); OR equivalent experience in a law firm with exposure to complex workflows.
• Ability to create structure and clarity in dynamic environments and ensuring follow‑through.

• Experience in legal tech or professional service software.
• Background in regulated industries.
• Startup experience and ability to build processes from scratch.
• Legal background.

If you’re excited to build something meaningful and help enable those wronged by powerful corporations, we’d love to hear from you.