Remote Enterprise CSM - AI-Driven Growth & ROI

Vendasta Technologies; Saskatoon; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading AI customer engagement firm in Saskatoon is seeking a Customer Success Manager III to drive partner success and innovation in enterprise sectors. This role requires over 7 years of experience in customer success, focusing on enterprise SaaS. Candidates will collaborate with various teams to design engagement strategies and influence product development. The position offers competitive health benefits, flexible work arrangements, and ample opportunities for personal and professional growth.

Benefits

Competitive health benefits

Flex time

Annual work-from-anywhere policy

Employee Options Program

Cafeteria with daily snacks

Catered Friday lunches

Education reimbursement

In-house learning programs

Leadership development opportunities

Qualifications

• 7+ years of experience in customer success or account management focused on enterprise SaaS.
• Proven ability to manage complex partner needs and advocate for customer-driven improvements.
• Experience in prompt customization and AI use cases improvement.

Responsibilities

• Serve as a strategic advisor to enterprise partners.
• Design and execute organization-wide engagement strategies.
• Collaborate with Sales, Marketing, and Product teams to influence product development.

Skills

Enterprise customer success expertise

Cross-functional collaboration

AI tools knowledge

Education

Bachelor’s degree

Job description

A leading AI customer engagement firm in Saskatoon is seeking a Customer Success Manager III to drive partner success and innovation in enterprise sectors. This role requires over 7 years of experience in customer success, focusing on enterprise SaaS. Candidates will collaborate with various teams to design engagement strategies and influence product development. The position offers competitive health benefits, flexible work arrangements, and ample opportunities for personal and professional growth.