Strategic Customer Relationship Manager

Medium; Remote; CAD 109,000 - 165,000; Full time

Job summary

A dynamic tech company is looking for a Strategic Customer Success Manager to enhance customer experiences across the EMEA region. This remote position involves developing strategic relationships with large enterprise customers and ensuring product adoption and health. The ideal candidate will have over five years of B2B SaaS customer success experience, strong communication skills, and the ability to manage complex products. Benefits include unlimited PTO, generous education budgets, and private medical insurance.

Benefits

Unlimited PTO policy

Generous budget for equipment and software

Private medical insurance

10-year exercise window for stock options

Qualifications

• At least five years of customer success experience in B2B SaaS.
• Experience with enterprise customers and complex, configurable products.
• Proven ability to communicate complex ideas simply.

Responsibilities

• Develop and maintain strategic relationships with enterprise customers.
• Drive product adoption and ensure customer health.
• Collaborate with cross-functional partners.

Skills

Customer success experience

Strong communication skills

Detail-oriented

Proficiency in handling complex products

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager - REMOTE. In this role, you will play a pivotal role in shaping and enhancing customer experiences for our largest and most complex clients across the EMEA region. Your efforts will drive product adoption, health, and long‑term value, ensuring that diverse enterprise customers—from high‑growth teams to established public companies—receive the best possible support. You'll gain a deep understanding of our solutions to help clients integrate them effectively into their hiring workflows, achieving significant hiring excellence and success.

Accountabilities

• Develop and maintain strategic relationships with ~20 enterprise customers, exceeding $2m in total ARR.
• Drive product adoption and ensure favorable customer health through proactive engagement.
• Collaborate with cross‑functional partners to deliver cohesive outcomes for customers.
• Create tailored training and configurations based on customer needs and challenges.
• Anticipate client needs by deeply understanding our product and industry intricacies.

Requirements

• At least five years of customer success experience in B2B SaaS, specifically with enterprise customers.
• Proficiency in handling complex, configurable products and driving customer enablement.
• Strong communication skills, capable of conveying complex ideas simply to diverse stakeholders.
• Experience working closely with Sales, Product, Support, and Operations teams.
• Detail‑oriented with a knack for maintaining accurate CRM updates and follow‑ups.

Benefits

• Emphasis on high‑quality work and avoiding shortcuts.
• 10‑year exercise window for stock options without pressure to purchase immediately.
• Unlimited PTO policy encouraging regular vacations.
• Fully paid family leave of twelve weeks in the US.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget, plus coverage for conferences with approval.
• Private medical insurance based on the region.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!