Remote Digital Touch Customer Success Manager, Healthcare SaaS

RLDatix; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Success Manager, Digital Touch to enhance customer engagement through innovative digital strategies. This role involves analyzing customer data, optimizing digital touchpoints, and developing automated success programs to improve retention and satisfaction within their North American product portfolio. Ideal candidates will have relevant experience in a digital customer success role and proficiency in analytics tools. A competitive benefits package is offered, along with the flexibility to work remotely.

Benefits

Health insurance

Dental insurance

401K

Paid time off

Qualifications

• Experience in a Digital Touch Customer Success role, preferably in B2B healthcare.
• Proven success managing a large portfolio of customers.
• Demonstrated analytical skills to leverage data for customer insights.

Responsibilities

• Utilize analytics platforms to enhance retention strategies.
• Craft messaging to reinforce customer value realization.
• Monitor client health and satisfaction for seamless renewals.

Skills

Customer Engagement Management

Data Analysis

Salesforce Reporting

Cross-functional Collaboration

Communication Skills

Project Management

Tools

Salesforce

Excel

Analytics Tools

Job description

A leading healthcare technology company is seeking a Customer Success Manager, Digital Touch to enhance customer engagement through innovative digital strategies. This role involves analyzing customer data, optimizing digital touchpoints, and developing automated success programs to improve retention and satisfaction within their North American product portfolio. Ideal candidates will have relevant experience in a digital customer success role and proficiency in analytics tools. A competitive benefits package is offered, along with the flexibility to work remotely.