Account Manager

Veem; Vancouver; Hybrid; CAD 110,000 - 135,000; Full time

Job summary

A growing fintech company is looking for an Account Manager in Metro Vancouver to own and grow relationships with strategic partners. Responsibilities include managing partner accounts, overseeing onboarding, and providing insights on account growth. Ideal candidates have over 5 years of experience in account management or customer success, strong communication skills, and a solid understanding of B2B payments. This role offers a competitive compensation package that includes base salary, bonus, and stock options.

Benefits

Bonus

Stock Options

Health Benefits

Qualifications

• 5+ years in Account Management, Customer Success, or Enterprise Client Engagement in fintech or payments.
• Proven ability to grow accounts, upsell, and cross-sell.
• Experience managing large, complex accounts.

Responsibilities

• Manage a portfolio of partner accounts as the primary relationship owner.
• Oversee partner onboarding and customer adoption of solutions.
• Conduct regular account reviews and provide insights on growth opportunities.

Skills

Account Management

Customer Success

Communication

Payment Expertise

Organizational Skills

Job description

Role: Account Manager
Location: PST Time Zone
Comp: $110k - $135k + Bonus + Stock Options + Health Benefits

The Partner Account Manager (PAM) at Veem is responsible for owning and growing relationships with the company’s most strategic partners. The role focuses on long-term customer success, account expansion, and driving measurable growth in payment volume through consultative engagement.

Key Responsibilities

1. Account Ownership
   • Manage a portfolio of partner accounts as the primary relationship owner.
   • Act as a trusted advisor to partners, helping them maximize value from Veem solutions.
2. Onboarding & Adoption
   • Oversee partner onboarding and their customer adoption of Veem’s solutions.
   • Ensure a seamless experience for new partners and customers.
3. Account Growth & Insights
   • Conduct regular account reviews.
   • Provide insights on international payments, FX growth, and opportunities to expand partner participation.
   • Identify evolving partner/customer needs and deliver tailored recommendations (increase payment volume, FX transactions, Card adoption, engagement).
4. Strategic Planning & Presentations
   • Collaborate with partners to create joint business plans.
   • Support co-selling and embedded payment initiatives.
   • Present strategically to C-level executives, highlighting Veem’s value in meeting business objectives.
5. Cross-functional Collaboration
   • Work with Product, Compliance, and Operations teams to resolve partner issues.
   • Provide structured feedback on customer/partner requirements to influence product/service development.
6. Performance Tracking
   • Track account performance against goals.
   • Ensure accurate reporting and forecasting.

Qualifications & Skills

• Experience: 5+ years in Account Management, Customer Success, or Enterprise Client Engagement (fintech or payments preferred).
• Account Expansion: Proven ability to grow accounts, upsell, and cross-sell.
• Complex Accounts: Experience managing large, complex accounts with quota achievement.
• Communication: Strong skills engaging C-level executives, delivering presentations and insights.
• Payment Expertise: Solid understanding of B2B payments, FX, financial operations. Card acceptance/payout knowledge is a plus.
• Organizational Skills: Ability to manage multiple accounts and priorities in a fast-paced environment.
• Personal Traits: Motivated self-starter, growth mindset, works independently but collaborates cross-functionally.
• Company Size Preference: Previous experience in companies of 200–500 employees, not banks.

Key Focus Areas

• Account growth and retention
• Consultative engagement and upselling
• Strategic presentations and executive influence
• Payments knowledge (B2B, FX, Card)
• Cross-functional collaboration