Renewal Manager Security

Black Duck Software, Inc.; Toronto; On-site; CAD 75,000 - 113,000; Full time

Job summary

A leading software security company based in Toronto is looking for an Account Manager to manage customer renewals. The role involves engaging with clients, preparing proposals, and collaborating with cross-functional teams. Ideal candidates will have 1-3 years of experience in account management in a SaaS environment and strong communication and negotiation skills. The position offers a competitive salary range of $75,200-$112,800 CAD, plus commission and a total rewards package.

Qualifications

• 1-3 years of experience in account management, renewals, or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Experience with CRM systems such as Salesforce.

Responsibilities

• Own and manage the renewal process for assigned portfolio of customers.
• Engage with customers 120 days before renewal to discuss contract terms.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce.

Skills

Customer-centric approach

Strong communication skills

Negotiation skills

Analytical mindset

Team collaboration

Tools

Salesforce

Clari

Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Key Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
• Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals, developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome for the customer and Black Duck Software.
• Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends, challenges, and areas for process improvement.

Requirements

• 1-3 years of experience in account management, renewals, or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team player with the ability to collaborate across departments and work independently.

The base salary range across Canada for this role is between $75,200-$112,800 CAD. In addition, this role is eligible for commission. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.

Pay Range

$75,200 - $112,800 CAD

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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As set forth in Black Duck Software, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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