Global HR Tech Customer Success Leader

Borderless AI; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A pioneering HR tech company based in Toronto is seeking a Customer Success Manager to enhance client engagement and satisfaction. This full-time role involves onboarding clients, addressing HR-related inquiries, and ensuring platform success through proactive communication. Ideal candidates have at least 3 years in customer success or international HR, with a customer-first mindset and strong communication skills. Join a dynamic team dedicated to transforming the HR landscape through innovative technology.

Benefits

Healthy benefits & perks package

Free lunch everyday

Collaborative environment in the Toronto HQ

Qualifications

• 3+ years of experience in customer success or international HR.
• Experience in a startup or fast-paced environment.
• Customer-first mentality with strong relationship-building skills.

Responsibilities

• Drive customer onboarding, adoption, and ongoing success.
• Independently resolve customer concerns as they arise.
• Monitor account health and key success metrics.

Skills

Customer success experience

Communication skills

Relationship-building skills

Ability to learn quickly

Fluency in another language

Tools

Payroll platforms

Benefits administration systems

Job description

A pioneering HR tech company based in Toronto is seeking a Customer Success Manager to enhance client engagement and satisfaction. This full-time role involves onboarding clients, addressing HR-related inquiries, and ensuring platform success through proactive communication. Ideal candidates have at least 3 years in customer success or international HR, with a customer-first mindset and strong communication skills. Join a dynamic team dedicated to transforming the HR landscape through innovative technology.