Customer Service Representative jobs in Canada

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is a remote‑first company; most roles can be performed anywhere within the country of employment. Occasionally a role may require working out of an assigned office.

• Own and grow a portfolio of ISV partners, focusing on expanding business value, accelerating revenue, and driving new merchant acquisition.
• Identify new opportunities within existing ISV relationships that align with affirm’s growth objectives.
• Execute go‑to‑market strategies tailored to each ISV, including cross‑functional execution plans.
• Negotiate new agreements or amendments to support evolving business objectives.
• Build trusted relationships within ISV partner organizations, from working teams to mid‑level leaders.
• Monitor and optimize ISV performance from launch and throughout their lifecycle using data‑driven insights, ensuring alignment with KPIs and strategic goals.
• Act as an internal advocate for partners, while upholding a high standard for performance, innovation, and value creation.
• Collaborate closely with Strategic Partnerships, Sales, Product, and Marketing to support roadmaps and campaigns that enhance the success of strategic partners.

• 5‑7 years of experience in client management, strategic partnerships, business development, or a similar growth‑focused role, ideally in high‑growth tech or fintech environments.
• A proven track record of delivering measurable growth through partnerships—not just managing relationships, but expanding them.
• Strong commercial instincts with the ability to assess opportunities and drive deals from ideation to execution.
• An understanding of go‑to‑market strategy development and cross‑functional execution.
• Excellent relationship‑building, communication, and negotiation skills.
• Highly self‑motivated and results‑driven, with a strong sense of ownership and urgency.
• Experience navigating fast‑paced, ambiguous environments with evolving priorities.
• Experience in fintech, e‑commerce, or financial services is a bonus.
• Prior experience working with or within high‑impact partner ecosystems is a bonus.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

On‑Target Earnings per year: $127,500 – $177,500.

Please note that visa sponsorship is not available for this position.

• Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount.

We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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