Customer Service Representative jobs in United States

Job Description

Commercial Account Manager

Position: Hybrid Full-Time

Location: Toronto Ontario

About Our Client

Our client is one of Canada’s largest and fastest-growing insurance brokerages with a strong national presence and a reputation for excellence, innovation and customer care. Built on a foundation of trust and integrity they are committed to empowering their employees, investing in professional growth and delivering exceptional insurance solutions to individuals and businesses across the country.

As their operations continue to expand they are now looking for an experienced Commercial Account Manager to join their team in Toronto Ontario.

Recognized as one of Canada’s top employers, this organization is dedicated to fostering a workplace culture that values collaboration, inclusion and continuous learning. Joining this team means being part of a company that celebrates your contributions and provides opportunities to grow your career in commercial insurance while making a meaningful impact on the clients and communities they serve.

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX: IFC) program with matching aspect
• Dress for your day policy allowing you to dress according to your daily schedule
• Competitive compensation package with a bonus component
• Employee discount program including Apple, Bell, Rogers and more
• Paid Time Off: Personal days, Volunteer days, Exam / Study Time, Jury Duty and starting at 3 weeks of vacation per year
• Working for an employer who is regularly recognized as one of Canada’s best employers including Kincentric 2024

• Provide support and partnership to the Commercial Insurance Account Executive
• Deliver exceptional customer service by offering expert advice and helping clients understand their insurance coverage
• Receive and process all incoming commercial documentation
• Assist with quotes, review existing coverages and ensure customer files are accurate and up to date
• Prepare and submit documentation to insurers, complete applications for new clients and issue insurance certificates
• Process endorsements, invoices and follow up on outstanding payments
• Liaise with insurance companies and negotiate with underwriters to secure optimal terms for clients
• Follow up with adjusters on claim status and ensure clear timely communication with clients
• Gather and provide additional information required by underwriters to support applications and renewals

• High School and / or Post-Secondary Education
• 35 years of experience in commercial insurance
• RIBO License (required)
• Experience with Epic is an asset
• Previous sales experience is an asset
• Ability to manage multiple priorities effectively in a fast-paced environment
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Email your resume to Samantha Cheffins at ...

We are proud to apply principles of diversity, equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation, collaboration and accordance with Canadian immigration laws. Priority will be given to Canadian citizens and permanent residents.