Account Manager II

Kornferry Honeywell; Ingersoll; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company in Ontario seeks an Account Manager for the Honeywell Building Solutions organization. The role involves managing customer relationships within the healthcare market, resolving issues, and driving sales growth through strategic account management. Candidates must possess a technical educational background, experience in Building Technology, and strong communication skills. This position requires a valid G driver's license and entails travel within Canada and occasional travel to the US.

Qualifications

• 3 years of experience in Building Technology or HVAC controls.
• Ability to handle multiple priorities.
• Local engagement in healthcare industry organizations.

Responsibilities

• Manage relationships with healthcare customers.
• Work with operational teams to resolve customer issues.
• Develop new customer relationships.

Skills

Customer relationship management

Consultative sales

Communication skills

Industry knowledge (healthcare)

Education

Post-Secondary education in technical field

Degree or diploma in building sciences

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

We don't just sell things. We offer solutions to tomorrow's challenges.

Our sales approach begins by identifying customer demands before they become challenges. We're committed to delivering customer success through our comprehensive expertise in software and technology.

We are looking for an Account Manager to manage all aspects of engagements with existing and new customers for our Honeywell Building Solutions organization in Southwestern Ontario.

As an Account Manager for the Honeywell Building Solutions (HBS) organization, you'll be responsible for developing and maintaining long-term relationships with both new and assigned customers in the Healthcare vertical market. Account Managers are expected to develop and sustain long-term customer relationships; network within the customer account and industry; facilitate resolution of all customer problems; serve as a central resource for communications with the customer. In addition to maintaining and growing relationships with existing customer base, Account Managers develop new customer relationships by calling on all levels of the customer's organization including C-suite, engaging early in the customer buying process to discover customer needs HBS can fulfill and / or influence customer specification prior to bid. Maintain a balanced approach to superior customer service and related account planning; manage and build customer contacts, serve as the customer's ambassador, trusted advisor, and advocate; analyze contracts, for assigned customers, to provide metrics necessary for customer retention; engage assigned customers, on a predetermined schedule, to identify customer needs and present relevant HBS offerings; promote additional HBS services and products.

Responsibilities

Key Responsibilities and Job Activities

• Plan, build and maintain relationships with customers in the healthcare market.
• Be an expert in the needs of healthcare customers.
• Work with operational teams to bring quick resolution to customer issues and challenges.
• Manage and log all selling activities through enterprise CRM software.
• Utilize network of peers and industry organizations to earn business from new customers.
• Perform account planning, including identifying customers key business driver and stakeholders.
• Learn, understand, and teach the products and technology that we to our building customers.
• Lead customers through their technological journey by understanding customer requirements and developing the appropriate Honeywell support team to address customer needs.
• Facilitate customer service contract renewals and increase influence and market share with existing customers.
• Maintain accurate sales forecast, using forecasting platform.
• Process and pursue leads delivered by demand generation and marketing teams.
• Work with your peers around the country to capitalize on trends and replicate success.
• Develop win / pricing strategy based on market and customer knowledge and gain buy in from leadership for your strategy
• Negotiate and Close
• Successful track record of consistently exceeding quota-carrying goals
• Travel, including overnight travel within Canada and occasional travel to the US will be required.

Qualifications

YOU MUST HAVE

• Post-Secondary education in technical field
• 3 years of experience in one or more of the following fields : Building Technology, Building Automation Systems (BAS), HVAC controls strategies, Access Control, CCTV, Fire Alarm,
• Valid G driver's license

WE VALUE

• Post-secondary education.
• Degree or diploma in building sciences or demonstrated expertise in selling HVAC Controls, Fire, or Security solutions.
• Significant experience in :
• Managing key / strategic accounts using a consultative sales process

Demonstrated ability :

Influence at varying levels across the organization : Technical, financial, procurement, and V and C-suite.

• Handle multiple priorities and navigate in a highly matrixed environment.
• For selling new reoccurring maintenance, cyber security, or predictive analytics SaaS solutions.
• Demonstrated domain expertise within healthcare (hospital and long-term care)
• Experience working with SFDC or any CRM platform.
• A record of consistently exceeding your sales quota.
• Excellent communication skills.
• Demonstrated basic business acumen - ability to connect business needs to the products or service you sell.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Strong work ethic, motivated to succeed, ability to work independently, and in a team selling environment.
• Local engagement in industry-specific organizations.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.