Customer Service Representative jobs in Canada

Location: Barrie - Hybrid (2 days per week in office)

Job Type: Full-Time

Are you a service-driven insurance professional who thrives on helping clients feel confident and protected? We’re looking for a Personal Lines Insurance Broker to join our team, someone who combines strong technical knowledge with a genuine passion for delivering exceptional client experiences.

In this role you’ll work on an assigned book of business with the support of a collaborative team committed to doing what’s best for our clients. We understand the importance of flexibility—you can choose to work in a hybrid model or fully in‑office depending on what suits you best.

• Service maintain and help grow an assigned personal lines book of business.
• Manage all aspects of the customer life cycle from quotes and renewals to endorsements, remarkets, and cancellations.
• Conduct detailed reviews of risk and underwriting information to ensure accuracy and provide the best possible insurance solutions for your clients.
• Act as a trusted advisor helping clients understand their coverage and ensuring they have the right protection for their unique needs.
• Take and process new claim reports, providing empathetic support to clients and coordinating with insurance carriers.
• Diligently follow up on outstanding items to ensure all client needs are met in a timely manner.
• Serve as a key liaison between clients and insurers, advocating for your clients and supporting our customer‑first culture.
• Have the opportunity to earn additional commission for any new business you bring in.

• RIBO License (mandatory).
• Minimum 1 year of experience in a broker role with a focus on Personal Lines.
• Proven success managing and servicing an assigned book of business.
• Strong communication and relationship‑building skills.
• High level of professionalism and the ability to juggle multiple priorities effectively.
• Working knowledge of TAM or EPIC (an asset).
• A proactive mindset and genuine enthusiasm for helping clients protect what matters most.

• Flexible hybrid work options.
• Supportive and team‑oriented culture.
• Opportunities to grow your career and expand your expertise.
• Competitive compensation, including the potential for additional commission on new business.
• A company that values your input, respects your time, and recognizes your contribution.

Apply today and take the next step in your insurance career.