Computer Science jobs in Canada

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s Enterprise Technology Services, ServiceNow Team. As a Sr. Consultant, Production Application Support, reporting to Director, ServiceNow, you will join CIBC’s Enterprise Service Management and Automation department to lead the operational stability and continuous improvement of our ServiceNow platform. As a Sr. Consultant, Production Support, you will also provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi-platform environment. The successful candidate for this role may be on call at times and required to be accessible 24/7.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

• People Management- Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems. Act as the primary technical and operational lead for ServiceNow production support. Guide, coach, and mentor junior staff in incident triage, prioritization, and resolution best practices. Foster a culture of accountability, collaboration, and continuous learning within the team.

• Relationship Management- Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements. Serve as the communication bridge between technical teams, stakeholders, and business partners during incidents and post-mortems. Improve operational visibility by creating clear reporting and dashboards on platform health, SLAs, and key metrics. Ensure production readiness by reviewing changes, upgrades, and releases for potential impact.

• Understanding Requirements- Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions. Oversee incident response and ensure timely resolution of critical issues. Establish best practices for incident prioritization and escalation. Lead root cause analysis (RCA) and ensure permanent fixes are implemented. Drive adoption of monitoring, alerting, and proactive remediation practices. Partner with ServiceNow developers, administrators, and architects to improve platform performance, resilience, and usability. Identify and implement process automation opportunities to reduce manual effort and operational risk. Define and refine operational runbooks, knowledge articles, and standard operating procedures (SOPs). Continuously assess and optimize support processes to align with ITIL and DevSecOps principles.

• You can demonstrate 10 years experience in supporting and leading ServiceNow production operations. Strong understanding of ITIL processes (Incident, Problem, Change, CMDB, etc.) Hands-on knowledge of ServiceNow platform administration, troubleshooting, and integrations. Analytical mindset with strong problem-solving and decision-making skills. Experience in driving process and platform improvements across technology and teams.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Toronto-81 Bay, 5th Floor

Regular

37.5

Analytical Thinking, Analytical Thinking, Application Production Support, Business Requirements, Impact Analysis, Implementation Planning, IT Maintenance, IT Operations Support, ServiceNow Agile Development, ServiceNow Change Management, ServiceNow Demand Management, ServiceNow Discovery, ServiceNow Event Management, ServiceNow Implementation, ServiceNow Incident Management, ServiceNow JavaScript APIs, ServiceNow Orchestration, ServiceNow Performance Analytics, ServiceNow Platform, ServiceNow Platform Analytics, ServiceNow Platform Architecture, ServiceNow Platform Governance, ServiceNow Problem Management, ServiceNow Release Management, ServiceNow Service Catalog {+ 2 more}