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Job summary
A vacation home management company seeks skilled individuals for remote guest support. Responsibilities include assisting guests through chat and phone, identifying needs, and communicating with the operations team. Candidates must have advanced English proficiency, intermediate computer skills, and strong communication abilities. Work involves night shifts with a base salary of R$2.000, a flexible schedule, and requires commitment. A great opportunity to join an international team from Brazil.
Qualifications
- Mandatory advanced English proficiency for customer interaction.
- Intermediate skills in using computers.
- Strong communication and multitasking abilities required.
Responsibilities
- Provide guest support in English through chat and phone.
- Identify and filter guest needs effectively.
- Communicate concerns and damages to operations.
- Process and register any issued charges.
- Schedule services as per guest requests.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.