Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is looking for responsible individuals for a remote position based in Brazil. Candidates must have advanced English proficiency, as they will support guests via chat and phone, identify their needs, and handle operational tasks. The role requires availability for night shifts and strong communication skills. With a base salary of R$2,000, you will have one day off per week, and your schedule may vary due to U.S. daylight saving time adjustments.

Qualificações

• Mandatory advanced proficiency in English.
• Intermediate level computer skills are essential.
• Must display proactivity and commitment.

Responsabilidades

• Provide guest support through chat and phone in English.
• Identify and filter the needs of guests.
• Create tasks and communicate issues to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication

Multitasking skills

Proactivity

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)