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Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes

Teletrabalho

BRL 20.000 - 80.000

Tempo integral

Hoje
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Resumo da oferta

A vacation home management company is searching for skilled individuals for a remote position based in Brazil. The role requires advanced English proficiency and entails providing guest support via chat and phone. Candidates should possess strong communication and multitasking abilities, with a commitment to service excellence. This night shift role offers a base salary of R$2.000,00 with flexible scheduling. Join a team dedicated to building long-term partnerships with clients globally.

Qualificações

  • Advanced English proficiency is mandatory for this role.
  • Must have intermediate computer skills.
  • Proactive and committed individuals are preferred.

Responsabilidades

  • Provide guest support in English through chat and phone.
  • Identify and filter guest needs effectively.
  • Communicate issues regarding operations to the team.
  • Process and register issued charges accurately.
  • Schedule and monitor additional services requested by guests.

Conhecimentos

Advanced English proficiency
Intermediate computer skills
Strong communication
Multitasking skills
Proactivity
Commitment
Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities
  • Guest support in English (Chat / Phone)
  • Identify and filter guest needs
  • Create tasks and communicate concerns / damages to the operations team
  • Process and register issued charges
  • Monitor additional services requested / paid
  • Schedule additional services according to guest requests
  • Monitor the Customer Service channel of booking platforms
Requirements
  • Advanced English proficiency (mandatory)
  • Intermediate computer skills
  • Proactivity and commitment
  • Agility, strong communication, and multitasking skills
  • Availability to work evenings, weekends, and holidays (shift-based)
Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule
  • One day off per week (on alternate weekend day)
  • Daily work
  • Night shift
Language
  • English (Required)
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