Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is searching for skilled individuals for a remote position based in Brazil. The role requires advanced English proficiency and entails providing guest support via chat and phone. Candidates should possess strong communication and multitasking abilities, with a commitment to service excellence. This night shift role offers a base salary of R$2.000,00 with flexible scheduling. Join a team dedicated to building long-term partnerships with clients globally.

Qualificações

• Advanced English proficiency is mandatory for this role.
• Must have intermediate computer skills.
• Proactive and committed individuals are preferred.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and filter guest needs effectively.
• Communicate issues regarding operations to the team.
• Process and register issued charges accurately.
• Schedule and monitor additional services requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication

Multitasking skills

Proactivity

Commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)