Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals to provide remote guest support from Brazil. Responsibilities include assisting guests in English via chat and phone, identifying their needs, and processing requests. The ideal candidate must have advanced English proficiency and strong communication skills, with a willingness to work night shifts on a flexible schedule. The position offers a base salary of R$2,000 and requires commitment to a digital work environment.

Qualificações

• Must have advanced proficiency in English.
• Intermediate computer skills are necessary.
• Candidates must demonstrate proactivity and commitment.

Responsabilidades

• Support guests in English via chat or phone.
• Identify guest needs and communicate concerns to the operations team.
• Process and register charges.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Agility

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)