Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position in customer support. Candidates must possess advanced English proficiency to assist guests via chat and phone. Responsibilities include identifying guest needs, processing charges, and scheduling services. The role requires working evenings and weekends, with a base salary of R$2.000.00 and a night shift schedule. Strong communication and multitasking skills are essential.

Qualificações

• Proficiency in English is mandatory for guest support.
• Must have intermediate skills with computers.
• Ability to work in a dynamic environment with strong communication.

Responsabilidades

• Provide guest support via chat and phone.
• Identify and address guest needs effectively.
• Communicate with the operations team on issues.
• Process charges and schedule additional requested services.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Agility

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)