Telesales Representative jobs in United Arab Emirates
Customer Support Accounts Officer-UAEN
Wasl Group
Dubai Real Estate Administrator: Client & Paperwork Pro
Sunshine Real Estate llc
B2B Lighting Telemarketer: Lead Gen & Appointments
Black & Grey HR
Banking Telesales Associate - Flexible Remote and Growth
Abu Dhabi Commercial Bank
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Abu Dhabi Commercial Bank
Telesales Representative - Arabic
Reliance Career Opportunities
Connect with headhunters to apply for similar jobsTelesales Representative (Remote)
The Infinity Group
Telesales Representative (Dari - Turkish - Pashto Languages)
Business Umbrella
Customer Service Agent DC Aviation Al Futtaim Dubai UAE
Al-Futtaim Automotive
Elite UAE Project Sales Advisor
Savills Middle East
Project Sales Advisor
Savills Middle East
Real Estate Sales Consultant – Off-Plan (Commission based)
Brainstorm Human Resources Consultants
Aesthetic Sales Consultant
Ontime Group
RC RAK, Al Wadi Call Center Agent
The Ritz-Carlton
Sales Support Executive: Seamless Global Orders & Customer Care
Givaudan
Dubai Brand Rep: Customer Experience & Sales
Abercrombie And Fitch Co.
Call Center Agent
ADIB Group
Operations Manager Contact Centre - Medical Clinic (dnata Travel)
Emirates Airlines - Other locations
HORECA Field Sales Manager – UAE Foodservice Growth
Apt Resources
Customer Support Accounts Officer-UAEN
Job summary
A leading real estate company in Dubai is seeking a Customer Service Manager to oversee operations and manage online transactions. The successful candidate will have a Bachelor’s degree and a minimum of 5 years experience in customer service operations. Key responsibilities include ensuring SLA adherence, conducting quality audits, and coaching junior staff. Proficiency in CRM systems is essential. This position offers opportunities for professional growth and development.
Qualifications
- Minimum 5 years of relevant experience in customer service operations, preferably in real estate.
- Proficiency in CRM systems, SLA monitoring, and reporting.
Responsibilities
- Manage online customer transactions and escalations, ensuring SLA adherence.
- Conduct quality audits and prepare reports for SLA compliance.
- Coach junior staff and participate in CRM testing.
Skills
Education
Responsible for overseeing and managing customer service operations through CRM and digital service platforms, escalations, and online transactions. Ensures adherence to SLAs, accuracy of records, and timely case resolution. Supports process improvement, provides coaching to junior staff, and drives satisfaction through quality monitoring, reporting, and system enhancement participation.
- Manage online customer transactions, escalations, and ensuring SLA adherence and CRM accuracy
- Monitor and report performance, identifying process gaps
- Conduct quality audits, prepare reports, and ensure SLA compliance
- Coach and mentor junior staff through training and feedback
- Participate in CRM testing and rollout initiatives
- Coordinate with Finance for payment reconciliations
- Ensure compliance with information security policies
- Provide performance insights to management through reports
Managing customer requests, renewals, and escalations through CRM and digital channel
Advance
Handling complex cases, ensuring quality and professional communication
Advance
Preparing and interpreting service and performance report
Ensuring adherence to defined SLAs and internal control
Advance
Conducting training and feedback sessions for junior staff
Identifying opportunities for automation and workflow enhancement
- Verifies rent payments, sublease renewals, and financial records. Coordinates with Finance for reconciliation and supports initiatives for revenue assurance and timely rent collection
- Bachelor’s degree in Business Administration or related field
- Minimum 5 years of relevant experience in customer service operations, preferably in real estate
- Proficiency in CRM systems, SLA monitoring, and reporting
- Strong communication, analytical, and leadership skill(Desirable)
- Experience in digital transformation or automation initiative
- Certification in customer service excellence, CRM, or process improvement
Interested in taking the next step in your career? Apply now by submitting your resume . We look forward to hearing from you!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.