Supply Chain à United States

Job Summary:

The Retail Operations Manager is responsible for overseeing the daily operations, performance, and profitability of multiple retail outlets across Dubai. Reporting directly to the General Manager, this role ensures seamless execution of retail strategies, strong team leadership, excellent customer service, and compliance with company standards and UAE regulations.

Key Responsibilities:

1. Operational Oversight

• Manage day-to-day store operations, ensuring efficiency, consistency, and high service standards.

• Implement and maintain operational policies and procedures across all locations.

• Conduct regular store audits to evaluate performance, hygiene, and compliance.

2. Team Leadership & HR Support

• Lead and support Store Managers, Supervisors, and frontline staff.

• Oversee recruitment, onboarding, and continuous training initiatives.

• Work with HR on performance management, staffing needs, and disciplinary actions.

3. Sales Performance & Customer Experience

• Drive sales targets and profitability by implementing effective retail strategies.

• Monitor sales data, analyze trends, and develop action plans for improvement.

• Ensure consistent delivery of exceptional customer service and in-store experience.

4. Inventory & Visual Merchandising

• Oversee inventory management to reduce stock variances and optimize availability.

• Ensure stores adhere to brand guidelines for merchandising, displays, and store layout.

• Collaborate with merchandising and supply chain teams for timely replenishment.

5. Financial & Administrative Management

• Prepare budgets, control costs, and manage P&L for retail outlets.

• Report store performance and KPIs to the General Manager regularly.

• Ensure timely execution of promotions, seasonal campaigns, and price changes.

6. Strategic Initiatives & Expansion

• Support new store openings, refurbishments, and regional expansion projects.

• Coordinate with internal teams and external vendors for project execution.

• Propose operational improvements to increase efficiency and reduce waste.