Social Media-Jobs in Vereinigte Arabische Emirate

The Call Center Executive is the firstpoint of contact for inbound and outbound calls related to general inquiries,group bookings, VIP experiences, schools, camps, corporate visits, and socialmedia inquiries’ responses. The role is essential in guiding potentialcustomers, capturing leads, and supporting the sales team in convertinginquiries into confirmed bookings, while delivering excellent customer service.

. Inbound & Outbound Call Handling

• Answer all incoming calls promptlyand professionally, providing accurate information about offerings,tickets, and promotions.
  
• Make outbound calls to follow up onleads, incomplete bookings, or past group visits.
  
• Log all calls and interactions inthe CRM system.
  
• Respond to and resolve all inquiriescoming from social media platforms in a timely and professional manner.
  

2. Lead Qualification & ConversionSupport

• Identify potential leads and referthem to the appropriate sales executive for follow-ups.
  
• Qualify prospects by understandingtheir needs and suggesting appropriate packages or experiences.
  
• Support the booking process bycollecting client information and ensuring smooth handover.
  

3. Customer Service & IssueResolution

• Monitor, respond to, and engage withfollowers and customer inquiries in a timely and brand-appropriate manner.
  
• Handle customer inquiries, concerns,and complaints with professionalism and care.
  
• Provide solutions or escalatecomplex issues to the Sales Manager or relevant departments as needed.
  
• Maintain a friendly and positivetone to reflect the corporate image.
  

4. Collaboration & Reporting

• Work closely with the sales team tosupport lead tracking, feedback collection, and daily reporting.
  

• Share common queries and feedbackfrom customers to improve scripts, FAQs, and service delivery.
  

Education

• 1–2 years of experience in a callcentre or customer service role
  
• Excellent verbal communication andactive listening skills
  
• Strong organizational skills andattention to detail
  
• Ability to multitask and remain calmunder pressure
  
• Familiarity with CRM systems and phonehandling protocols
  

• Digital platforms and social mediareviews score
  
• Number of calls handled and responsetime
  
• Conversion rate of leads toqualified prospects
  
• Accuracy in data entry and leadrecording
  
• Customer satisfaction and callresolution scores
  

• Excellent communication and relationship-building abilities.
  
• Strong multitasking, time management, and problem-solving skills.
  
• Detail-oriented
  
• Team player with adaptability and stress management.
  
• Integrity and confidentiality in handling sensitive information.