Senior Manager jobs in United States

Responsibilities

Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)

Manage senior clients and partner teams directly and independently

Manage the end-to-end execution of Societal Impact and Enterprise programs
Measure, analyze and report on program impact outcomes while tracking against KPIs

Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates

Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient

Identify common customer challenges and actively suggest better solutions

Problem-solve and conceptualize program elements to achieve desired outcomes
Manage the pre-launch processes of Societal Impact and Enterprise programs

Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes

Act as the main point of contact for partners and Udacity s student experience team when they have concerns or suggestions, and help resolve any issues
Support in career-building efforts
Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale.

Contribute to quarterly and annual targets for revenue and users generated through partnerships
Nurture and maintain relationships with integrity and professionalism
What We Value

Required: Ability to speak and write in English and Arabic fluently and idiomatically
5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
Experience with government and semi-governmental entities in UAE and KSA
Strong analytical, verbal, and written communication skills

Comfort manipulating large sets of data and developing insightful presentations
Proven track record managing complex projects with multiple stakeholders across geographies
Ability to handle mid to senior level stakeholders and interfacing with partner teams independently

Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
Ability to drive initiatives, execute independently and be resourceful
Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
Adaptability and curiosity in a fast-paced dynamic environment
Passion for learning and opportunity, digital transformation and tech-related projects
A strong team player who enjoys collaborating, asking for and providing help when necessary
Willingness to travel within the GCC if necessary and occasionally regionally/globally

Benefits

Experience a rewarding work environment with Udacity's perks and benefits!
At Udacity, we offer you the flexibility of working from home.

We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person

Flexible working hours
Paid time off
Comprehensive medical insurance coverage for you and your dependents

Employee wellness resources and initiatives (access to wellness platforms like Modern Health )

Quarterly wellness day off
Personalised career development
Unlimited access to Udacity Nanodegrees
What We Do

Forging futures in tech is our vision.

Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
Don t stop there! Please keep reading...
You ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications.

If you think you have what it takes but don t meet every single point in the job description, please apply!
We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people.

Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly.

Therefore, Udacity strongly encourages applications from all communities and backgrounds.
Udacity is proud to be an Equal Employment Opportunity employer.

Please read our blog post for 6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists
Last, but certainly not least
Udacity is committed to creating economic empowerment and a more diverse and equitable world.

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