Senior Manager – Internal Investigations

Marriott Hotels Resorts; Dubai; On-site; AED 293,000 - 404,000; Full time

Job summary

A leading international hospitality company is seeking a Senior Manager in the Department of Investigations to oversee internal investigations across the EMEA region. The role requires managing complex investigations involving fraud, misconduct, and policy violations, while ensuring compliance with local laws. Candidates must have a Bachelor's degree, 8-10 years of experience in relevant fields, and exceptional analytical and interviewing skills.

Qualifications

• Minimum 8-10 years of experience in internal investigations, compliance, audit, finance, or legal roles.
• Proven experience in conducting investigations in EMEA.
• Exceptional analytical, interviewing, and report-writing skills are necessary.

Responsibilities

• Manage investigations lifecycle from evidence gathering to reporting.
• Conduct interviews, analyze financial and operational data.
• Collaborate with cross-functional teams and present findings to senior leadership.

Skills

Analytical skills

Interviewing skills

Report-writing skills

Fluency in English

Integrity and discretion

Education

Bachelor's degree in law, Criminal Justice, or related field

Advanced degree preferred

Job description

Description

In this role the Senior Manager in the Department of Investigations manages internal investigations across the EMEA region on behalf of Marriott International. This role is critical in safeguarding the organizations integrity by managing complex investigations involving fraud misconduct and policy violations. The role requires a deep expertise in investigative practices a strong understanding of regional legal frameworks and the ability to operate effectively across diverse cultural and operational environments.

JOB SUMMARY

The role oversees the full lifecycle of investigations from triage and evidence collection to stakeholder engagement and reporting. Responsibilities include conducting interviews analysing financial and operational data collaborating with cross-functional teams and presenting findings to senior leadership. The role also supports proactive risk mitigation through training market reviews and special assignments. A high level of professionalism sound judgment and the ability to influence at all levels are essential.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelors degree in law Criminal Justice Business Administration or related field; advanced degree preferred.
• Minimum 810 years of experience in internal investigations compliance audit finance or legal roles.
• Proven experience conducting investigations in EMEA with strong knowledge of local employment laws and regulatory frameworks.
• Fluency in English required; Arabic and or French is a strong advantage.
• Exceptional analytical interviewing and report-writing skills.
• High level of discretion integrity and professionalism.
• Ability to travel across the region as needed.

Preferred

• Experience in hospitality real estate or financial services sectors.
• Certification in investigations (e.g. CFE PCI) or compliance (e.g. CCEP).
• Familiarity with digital forensics e.g. e-discovery tools and data privacy regulations.
• Strong interpersonal skills and ability to influence across cultures and functions.
• Ability to work under pressure when handling high cases loads and understand how to prioritize tasks.
• Confidence and presence to brief senior leaders with case progress and outcomes.

CORE WORK ACTIVITIES

• Gather initial evidence through document reviews and scene examinations.
• Interview witnesses victims and suspects to obtain statements.
• Analyze non-financial and financial records and transactions for irregularities and exceptions.
• Conduct surveillance operations if deemed necessary to validate and verify suspicious activities.
• Maintain key stakeholder management through the life cycle of the investigation.
• Collaborate with internal experts including Information Technology Cyber Security Loyalty Rewards Loss prevention teams and so on to analyze relevant evidence.
• Prepare investigation reports summarizing findings and recommendations.
• Coordinate with Legal and HR/AR for joint discussion or follow-up actions e.g. discussion of findings for their Disciplinary Action decisions.
• Present investigation updates risk insights and case summaries to Leadership during scheduled meetings and ad-hoc forums.
• Conduct initial triage upon receipt of a case ensure accurate logging as per established protocols and update case records upon closure.
• Perform market reviews and execute special assignments as directed by the Leadership.
• Deliver training and awareness sessions on investigation protocols process to key stakeholders including HR Loss Prevention and Property Leadership.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience: Senior Manager