Jobs in United Arab Emirates
Guest Experience Concierge
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Robinson & Co (Singapore) Pte Ltd
Guest Experience Concierge
Job summary
A luxury hotel brand in Ras al-Khaimah is seeking a dedicated guest relations staff member to provide exceptional service to all guests. This role involves welcoming guests, assisting with their needs, and managing guest complaints. Strong communication skills and a commitment to maintaining high standards are essential. The ideal candidate will be proactive in promoting hotel services and ensuring a memorable experience for all guests.
Qualifications
- Experience in guest relations or customer service.
- Strong communication skills and ability to resolve conflicts.
- Proficiency in hotel management systems preferred.
Responsibilities
- Provide personalized service to guests following hotel standards.
- Assist in guest relations and pre-event arrangements.
- Welcome guests and escort them to their rooms or areas.
- Manage guest complaints effectively and professionally.
- Promote hotel services and amenities to guests.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.