ICQA 3P Team Leader, AMET 3P FCs ICQA/L&D

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company located in Dubai seeks a 3p Team Leader to oversee daily operations while ensuring quality, safety, and efficiency. The successful candidate will supervise team activities, drive productivity, and manage performance. They must possess strong Microsoft Office skills and be able to work a flexible schedule, including weekends and holidays. The role includes mentoring team members and proposing process improvements for optimal performance.

Qualifications

• Minimum of 1+ years of Microsoft Office experience.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Plan and ensure resource sufficiency for team operations.
• Supervise day-to-day departmental activities.
• Drive results and implement improvements in processes.

Skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Flexibility in work schedule

Education

High school or equivalent

Job description

Responsibilities

As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting time‑card review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass‑downs, reports and time‑card reviews.

Qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required
• 3+ years of Microsoft Office (Word, Excel, and Outlook) experience

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