Guest Experience Concierge

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Ras al-Khaimah is seeking a dedicated guest relations staff member to provide exceptional service to all guests. This role involves welcoming guests, assisting with their needs, and managing guest complaints. Strong communication skills and a commitment to maintaining high standards are essential. The ideal candidate will be proactive in promoting hotel services and ensuring a memorable experience for all guests.

Qualifications

• Experience in guest relations or customer service.
• Strong communication skills and ability to resolve conflicts.
• Proficiency in hotel management systems preferred.

Responsibilities

• Provide personalized service to guests following hotel standards.
• Assist in guest relations and pre-event arrangements.
• Welcome guests and escort them to their rooms or areas.
• Manage guest complaints effectively and professionally.
• Promote hotel services and amenities to guests.

Job description

A luxury hotel brand in Ras al-Khaimah is seeking a dedicated guest relations staff member to provide exceptional service to all guests. This role involves welcoming guests, assisting with their needs, and managing guest complaints. Strong communication skills and a commitment to maintaining high standards are essential. The ideal candidate will be proactive in promoting hotel services and ensuring a memorable experience for all guests.