It Support Manager jobs in United Arab Emirates

The Bid & Sales Support Coordinator is responsible for managing the end-to-end bid and proposal process ensuring the timely delivery of accurate compliant and high-quality submissions. This role requires close coordination with Sales Pre-Sales Procurement Service Delivery and Finance teams to consolidate input prepare commercial and technical proposals and maintain compliance with customer requirements and company addition the Bid Coordinator supports management by generating sales reports maintaining proposal databases and assisting with presentations and order documentation. The position plays a critical role in reducing risks enhancing proposal quality and contributing to the organizations overall business growth.

• Coordinate with Sales Pre-Sales Service Delivery Procurement and Finance teams to deliver compliant and high-quality proposals to customers.
• Ensure that the bid management process is strictly followed across all stages.
• Maintain update and enhance CNS proposal templates to ensure consistency and compliance.
• Facilitate opportunity qualification discussions between Sales and Pre-Sales teams.
• Coordinate with Pre-Sales and Account Managers on clarifications site visits bid bonds and other requirements essential for tender preparation.
• Provide regular updates to senior management and stakeholders on bid progress escalating critical issues promptly.
• Assist in preparing commercial proposals in collaboration with Sales Pre-Sales and Management.
• Oversee the overall response to customers assessing risks associated with bid delivery and ensuring appropriate mitigation measures are taken under senior management guidance.
• Manage the bid plan and schedule ensuring timely contributions from all departments.
• Conduct quality checks on technical and commercial proposals including final formatting and presentation.
• Ensure proposals are complete accurate and submitted on time.
• Maintain a centralized database of all submitted proposals for tracking and reporting.

• Prepare sales reports for management using CRM data.
• Log and track orders in CRM.
• Prepare costing sheets and support in financial documentation.
• Assist the team in preparing presentations (PPT).
• Support the team in order amendments and bid bond requests. Document and compile Pre-Sales achievements at the end of each year.
• Assist Management in meetings and reports (as requested)
• Ambassador of CNS and its values related to compliance in Anti-Corruption policy for Partners (ie. Cisco)

• Bachelor Degree

• Master Degree

• Minimum 45 years of experience in bid coordination bid management or proposal development within the IT or systems integration industry.
• 5-7 Years

• Strong organizational and planning skills.
• Proven experience in coordinating virtual teams and cross-functional stakeholders.
• Excellent proposal editing and formatting skills (MS Office and Adobe Acrobat).
• Knowledge of proposal quality management to ensure compliance clarity and presentation.
• Ability to consolidate inputs from multiple departments into cohesive proposals.
• Strong conflict-handling negotiation and stakeholder management skills.
• Technical writing and commercial acumen.
• Knowledge of CRM Salesforce.
• Pro‑active (not only administrative attitude) in searching for new tenders
• Very good knowledge of English minimum C1

Compliance with policies and procedures based on the ISO standards adopted by CNS.

No

Full-time