Regional Customer Support & Services Lead - Middle East

Safran Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading defense company is looking for a Customer Support & Services Manager based in the UAE to expand its support activities in the Middle East. The role involves identifying new business opportunities, managing customer relationships, and coordinating commercial actions. Candidates should have over 5 years of experience in customer support and business development, preferably within the defense sector. The position requires proficiency in analytical tools and a willingness to travel up to 50% of the time.

Qualifications

• Proven experience in support activities, ideally in defense.
• More than 5 years of experience in Commercial and Customer support activities.
• Demonstrated excellent customer relationship management skills.

Responsibilities

• Identify and prospect new business opportunities in the Middle East.
• Coordinate commercial actions and report on customer needs.
• Maintain relationships with Safran Electronics & Defense entities.

Skills

Customer relationship management

Strong written and oral communication

Analytical software proficiency

Project management

Business development

Education

Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Job description

A leading defense company is looking for a Customer Support & Services Manager based in the UAE to expand its support activities in the Middle East. The role involves identifying new business opportunities, managing customer relationships, and coordinating commercial actions. Candidates should have over 5 years of experience in customer support and business development, preferably within the defense sector. The position requires proficiency in analytical tools and a willingness to travel up to 50% of the time.