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It Support Manager jobs in United Arab Emirates
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IT Support Manager: SLA-Driven Escalation Lead
Dutco Group
Dubai
On-site
AED 120,000 - 200,000
27 days ago
HRMS Data & Systems Specialist
Abu Dhabi Airports
Abu Dhabi
On-site
AED 220,000 - 294,000
2 days ago
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Market Operation Support Manager (mwd)
Tiens
Dubai
On-site
AED 120,000 - 200,000
5 days ago
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Market Operation Support Manager (m/w/d)
Tiens
Dubai
On-site
Confidential
6 days ago
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Discover more opportunities than anywhere else. Find more jobs nowIT Operations Manager - ServiceNow & Support Excellence
Wynn Al Marjan Island
Ras Al Khaimah
On-site
AED 120,000 - 200,000
Today
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IT-Management & Support-Portfolio Governance and Reporting (Manager)-1058
Atribs Metscon Group
Dubai
On-site
AED 36,000 - 37,000
2 days ago
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Manager, Project Support ( Project Support Department)
Stryker Corporation
Abu Dhabi
On-site
Confidential
Today
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Connect with headhunters to apply for similar jobsManager, Project Support ( Project Support Department)
Stryker Corporation
Abu Dhabi
On-site
Confidential
Today
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Manager, Project Support ( Project Support Department)
-
Abu Dhabi
On-site
AED 120,000 - 200,000
2 days ago
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Sharjah-Based IT Systems Specialist: HubSpot, ERP & PowerBI
Restore Talent
Sharjah
On-site
AED 60,000 - 120,000
23 days ago
Group Account Support Manager (m/f/d)
Hitachi
United Arab Emirates
Remote
AED 440,000 - 551,000
25 days ago
Desktop Support Engineer: Mac/Windows & Office 365 Expert
VAM Systems
Dubai
On-site
AED 120,000 - 200,000
Today
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IT Team Lead: Lead Support, Improve SLAs & Training
TALENTMATE
Ras Al Khaimah
On-site
AED 175,000 - 276,000
Today
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F&B Support Expert (Hostess) - Pool Bar Restaurant
The Ritz-Carlton
Dubai
Hybrid
AED 30,000 - 40,000
Today
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Senior Executive Assistant to SVP — Strategic Support
FAB
Abu Dhabi
On-site
AED 60,000 - 120,000
2 days ago
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Trade App Support Manager — Drive IT Solutions
Abu Dhabi Islamic Bank
United Arab Emirates
On-site
AED 120,000 - 200,000
21 days ago
Dubai Luxury Events Executive: Catering & Planning
AccorHotel
Dubai
On-site
AED 120,000 - 200,000
Today
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Audio-Visual Specialist
The Lemon Consulting
Ras Al Khaimah
On-site
AED 60,000 - 90,000
Yesterday
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Senior Business Analyst – CRM & FinServ (Onsite UAE)
robusta
United Arab Emirates
On-site
AED 120,000 - 200,000
2 days ago
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Senior Account Executive - Events & Partnerships
Csm
Abu Dhabi
On-site
AED 120,000 - 200,000
2 days ago
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IT Support Manager
Dutco Group
Dubai
On-site
AED 120,000 - 200,000
Full time
27 days ago
Job summary
A leading technology firm in Dubai is seeking a qualified individual to manage and supervise support leads in handling user issues. This role involves coordinating with various managers for incident resolution, ensuring timely service delivery, and improving the quality of IT support. The candidate will also train and mentor Level 1 engineers, conduct user feedback surveys, and provide analytical reports on support metrics. Ideal for someone with strong IT support experience and leadership skills.
Responsibilities
- Manage and supervise Support leads handling day-to-day user issues.
- Act as point of escalation for end-user support beyond Service Desk resolution.
- Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
- Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
- Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
- Ensure timely resolution of incidents, service requests, and user onboarding activities.
- Monitor ticket queues, assign tasks, and enforce SLA compliance.
- Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
- Conduct regular user feedback surveys to improve IT support quality.
- Train and mentor Level 1 engineers to handle common incidents independently.
- Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
- Assist in planning resource allocation for peak business periods (month-end, project go-lives).
Job description
- Manage and supervise Support leads handling day-to-day user issues.
- Act as point of escalation for end-user support beyond Service Desk resolution.
- Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
- Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
- Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
- Ensure timely resolution of incidents, service requests, and user onboarding activities.
- Monitor ticket queues, assign tasks, and enforce SLA compliance.
- Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
- Conduct regular user feedback surveys to improve IT support quality.
- Train and mentor Level 1 engineers to handle common incidents independently.
- Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
- Assist in planning resource allocation for peak business periods (month-end, project go-lives).
INFORMATION TECHNOLOGY
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.