It Support Analyst jobs in Italy

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As part of SAP’s Enterprise Architecture team, you will lead customers through their digital transformation journeys — from strategy to execution. You’ll help shape their NorthStar Enterprise Architecture, guide clean core adoption, and translate architectural visions into tangible outcomes through SAP solutions, including the Business Technology Platform (BTP).

• Advise customers on future-proofing their IT landscapes, helping them simplify, modernize, and accelerate innovation.
• Collaboratively develop a capability / application as-is and target the enterprise architecture model based on SAP’s reference industry architecture
• Drive the Clean Core imperative by reducing complexity, consolidating systems, and streamlining processes.
• Enable organizations to realize the full value of SAP BTP through integration, extensibility, and process optimization.
• Advise and drive AI capability Adoption across the customer organization
• Act as a trusted advisor across business and IT functions, helping customers align technology decisions with strategic business goals.

Your work will directly shape the digital backbone of leading enterprises, fostering agility, sustainability, and measurable business outcomes.

You are a seasoned professional who combines deep technical expertise with business acumen and a genuine empathy for customers.

• 10+ years of experience in customer-facing roles (e.g., Program Manager, Architect, Customer Engagement, Customer Advisory).
• SAP implementation, transformation experience as a consultant, program director or internal IT
• Proven track record in delivering enterprise business transformations through large-scale application delivery
• Demonstrated S / 4HANA technical and / or SAP S / 4HANA application / functional knowledge through active transformation projects
• Exceptional communication, influencing, and negotiation skills in English, with the ability to engage senior stakeholders across IT and business.
• Ability to operate in large and complex organizations with multiple stakeholders

• Experience using SAP LeanIX and Signavio to document architectures and business processes.
• Familiarity with both cloud SAP solutions .
• BTP Certifications (Integration Suite, Extension Suite, SAP Build).
• Professional Certifications such as SAP Enterprise Architecture Framework (LeanIX EAM), SAP Certified Professional–Enterprise Architect (P_SAPEA_2023), or TOGAF .

Join a diverse and passionate team of SAP Enterprise Architects driving meaningful digital transformation across industries.

We collaborate closely with various SAP resources, turning strategy into execution with a focus on innovation, sustainability, and business impact.

• A collaborative environment that values continuous learning and thought leadership.
• Opportunities to influence SAP’s strategic direction and shape customer success stories.
• A culture that curiosity, creativity, and shared purpose — where technology serves both people and the planet.

Together, we’re building a digitally empowered world where innovation meets responsibility

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team : Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : 441062 | Work Area : Consulting and Professional Services | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid