On-Site IT Support Specialist - End-User Tech Expert

About EY-Parthenon; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading global professional services firm in Dubai seeks an On-site Technology Support Specialist to facilitate technology deployments and provide critical support for hardware and software. The role encourages UAE Nationals looking to build a long-term career in technology. Candidates should have strong analytical and communication skills along with 2+ years of experience in tech support. Join a culture committed to diversity and innovation, and contribute to building a better working world.

Benefits

Future-focused skill development

Flexible work environment

Inclusive culture

Qualifications

• Strong analytical skills to resolve end-user incidents.
• Ability to prioritize incidents and communicate timelines.
• Excellent communication, organization, and time management skills.

Responsibilities

• Support deployment, installation, configuration, and testing of hardware/software.
• Assist with repairs of end-user hardware and reinstall software as needed.
• Resolve incidents related to firm-standard hardware and software.

Skills

Analytical skills

Communication skills

Customer service mindset

Organizational skills

Time management

Education

Bachelor's degree or equivalent experience

Job description

A leading global professional services firm in Dubai seeks an On-site Technology Support Specialist to facilitate technology deployments and provide critical support for hardware and software. The role encourages UAE Nationals looking to build a long-term career in technology. Candidates should have strong analytical and communication skills along with 2+ years of experience in tech support. Join a culture committed to diversity and innovation, and contribute to building a better working world.