On-Site IT Support Specialist - End-User Tech Expert

About EY-Parthenon; Abu Dhabi; On-site; AED 100,000 - 120,000; Full time

Job summary

A global technology firm seeks an On-site Technology Support Specialist in Abu Dhabi to provide essential support in a fast-paced environment. The role includes facilitating hardware and software installation, resolving end-user technology issues, and proactively addressing potential problems. Ideal candidates should possess strong analytical and communication skills and ideally hold a bachelor's degree. Embrace this opportunity to join a diverse team focused on building a better working world.

Benefits

Flexible work environment

Diverse and inclusive culture

Career development opportunities

Qualifications

• Strong analytical skills to resolve end-user incidents escalated from the service desk.
• Excellent communication and time management skills.
• Approximately 2-4 years of experience in end-user technology support.

Responsibilities

• Facilitate deployment and configuration of firm hardware and software.
• Assist with repairs of end-user hardware.
• Provide after-hours support for escalated issues.

Skills

Analytical skills

Time management

Customer service mindset

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Hardware and software technologies

Job description

A global technology firm seeks an On-site Technology Support Specialist in Abu Dhabi to provide essential support in a fast-paced environment. The role includes facilitating hardware and software installation, resolving end-user technology issues, and proactively addressing potential problems. Ideal candidates should possess strong analytical and communication skills and ideally hold a bachelor's degree. Embrace this opportunity to join a diverse team focused on building a better working world.