IT Support Specialist: Fast-Paced Tech Troubleshooter

Black Swan; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading technology service provider is seeking an IT Support Specialist to provide technical support and ensure employees have necessary tools for productivity. This includes troubleshooting hardware and software issues, managing user accounts, and maintaining security compliance. Ideal candidates will have an associate's or bachelor’s degree in Computer Science and experience in technical support roles, along with knowledge of Windows and macOS systems. A proactive approach and effective communication skills are essential.

Qualifications

• 1–3 years of experience in a technical support or help desk role.
• Deep familiarity with Windows 10/11 and macOS environments.
• Preferred certifications include CompTIA A+, Network+, or Microsoft 365 Certified.

Responsibilities

• Provide timely technical assistance and support for incoming queries related to computer systems.
• Install, modify, and repair computer hardware and peripherals.
• Manage user identities, group memberships, and access permissions.
• Troubleshoot basic connectivity issues involving Wi-Fi, LAN, VPN, and VoIP systems.
• Maintain a detailed record of interactions and resolutions within the ticketing system.
• Ensure workstations meet company security standards.

Skills

Technical support experience

Troubleshooting skills

Communication

Time management

Education

Associate’s or Bachelor’s degree in Computer Science or a related field

Tools

Active Directory

Jira

ServiceNow

Microsoft 365

Slack

Zoom

Job description

A leading technology service provider is seeking an IT Support Specialist to provide technical support and ensure employees have necessary tools for productivity. This includes troubleshooting hardware and software issues, managing user accounts, and maintaining security compliance. Ideal candidates will have an associate's or bachelor’s degree in Computer Science and experience in technical support roles, along with knowledge of Windows and macOS systems. A proactive approach and effective communication skills are essential.